Technical Support Engineer

Sansure Biotech EU; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading biotech company is seeking a Technical Support Specialist in Paris, France. You will be responsible for installation and validation of medical devices, providing technical support, and conducting training for customers. The ideal candidate holds a Bachelor's degree in Biomedical Engineering or a related field and has 3-5 years of technical support experience in medical devices. Proficiency in French and English is required, and travel may be necessary within France and Europe.

Qualifications

• Bachelor's degree or higher in Biomedical Engineering, Electronics, Clinical Laboratory Science, or a related field.
• Proven experience (3-5 years or above) in technical support / field service for medical devices.
• Strong hands-on technical and problem-solving skills.

Responsabilités

• Execute on-site installation, calibration, and performance qualification.
• Provide first-line remote and on-site troubleshooting.
• Serve as the main technical point of contact for suppliers.

Connaissances

Hands-on technical skills

Problem-solving skills

Communication skills

Ability to work independently

Fluent in French

Fluent in English

Formation

Bachelor's degree in Biomedical Engineering

Bachelor's degree in Electronics

Bachelor's degree in Clinical Laboratory Science

Description du poste

Key Responsibilities

• Installation & Validation : Execute on-site installation, calibration, and performance qualification of new instruments in France and the European region. Manage and prepare all necessary tools / materials to ensure smooth and compliant installation.
• Technical Support & Training：Provide first-line remote and on-site troubleshooting, maintenance, and application support to end-users and distributor engineers. Conduct customer training sessions.
• Supply Chain & HQ Coordination：Serve as the main technical point of contact for local suppliers and Sansure China's Technical Service department, ensuring efficient issue escalation and resolution.
• Knowledge and Quality Management：Document technical cases and solutions. Contribute to local knowledge bases and service documentation. Ensure compliance with local regulatory and quality standards during service operations

Qualifications

• Education : Bachelor's degree or higher in Biomedical Engineering, Electronics, Clinical Laboratory Science, or a related field.
• Experience : Proven experience（3-5 years or above） in technical support / field service for medical devices (IVD highly preferred). Experience in customer training is a plus.
• Hard Skills : Strong hands‑on technical and problem‑solving skills. Familiarity with basic GMP / cGMP is advantageous.
• Languages : Fluent in French and English. Chinese is an asset.
• Soft skills : Ability to work independently and communicate effectively with global teams. Willingness to travel within France and occasionally in Europe / China.