Technical Account Manager

Atlantis Consulting; Île-de-France; Sur place; EUR 45 000 - 55 000; Plein temps

Résumé du poste

A global consulting firm in Île-de-France is seeking a dedicated Account Manager to oversee client onboarding and support. This role requires understanding technical client needs and training users on a vast product suite. The ideal candidate has over 3 years of experience in Java SE, SQL, Unix/Linux, FIX, and XML, with excellent client communication skills. Opportunities for international travel are available.

Qualifications

• Resourceful candidate, hard-working, curious with major achievements.
• Minimum of 3 years of working experience in relevant technologies.
• Excellent people interaction and client communication skills.

Responsabilités

• Be the first point of contact for clients.
• Train users on the client's products.
• Build a strong and positive relationship with clients.

Outils

Java SE

SQL

Unix/Linux

FIX

XML

Description du poste

You will be part of the account management operations elite team of our client. The position implies in-depth understanding of customer services with ramifications into client onboarding, implementation, maintenance, and support. You will have the best seats in the house, seeing in action and tuning up our vast products suite to work on our clients' platforms spread around the whole globe. The team receives regular trainings and it works on a simple and effective share knowledge principle, everybody working as a whole unit. As we are constantly exporting talents in US, Europe, or Asia, you will have the opportunity to discover exciting parts of the globe if you’re up for adventures.

Main Responsibilities:

• Be the first point of contact for clients
• Understand and analyse the clients' need from a technical and functional point of view
• Train users on the client's products (IT Team)
• Ensure technical expertise on a given client portfolio
• Promote new features, new products, latest updates to client portfolio along with the Sales Account Manager
• Build a strong and positive relationship with clients
• Establish, measure, control and enforce best practices
• On-site or off-site consultancy upon request

Requirements:

• Resourceful candidate, hard-working, curious, with major personal or professional achievements.
• Minimum of 3 years of working experience in Java SE, SQL, Unix/Linux, FIX and XML
• Excellent people interaction and Client Communication