Team Lead, Account Manager (H / F / NB)

Santévet; Paris; Hybride; EUR 60 000 - 85 000; Plein temps

Résumé du poste

A leading insurtech company in France is seeking a Lead Partner Success Manager to lead a growing team in its B2B operations. This role involves coaching a team, defining objectives, and negotiating with major partners. Candidates should possess 5-8 years of relevant experience and strong analytical skills. The position is based in Lyon or Paris, with attractive benefits including flexibility and financial incentives.

Prestations

Meal vouchers

Vacation bonus

Remote policy

Mobility allowance

Qualifications

• 5 to 8 years of experience in B2B partnership development or strategic account management.
• Strong leadership and excellent service-oriented approach.
• Fluent in English for an international working environment.

Responsabilités

• Lead and manage a team of Partner Account Managers.
• Define team OKRs aligned with commercial objectives.
• Negotiate high-value agreements with strategic partners.

Connaissances

B2B partnership development

Strategic account management

Leadership

Data analysis

Negotiation

Salesforce proficiency

Power BI proficiency

Outils

Salesforce

Power BI

Description du poste

Overview

Our Company

Join Santévet, a leading insurtech in France and Belgium with established operations in Germany, Spain and Italy. With 500 employees across Lyon, Paris, Pau, Caen, Lille, Barcelona, Milan and Frankfurt, our group is committed to providing comprehensive solutions covering accidents, illnesses and preventive care for pets.

Founded in 2003, Santévet currently sits within its 3rd investment cycle (Serie C) and has raised over 160m with leading funds such as Serena, ID Invest & Columna Capital. Our purpose is to nurture the human and pet relationship for a better life, with the goal of becoming the most trusted pet care services leader in Europe.

The position is based in Paris or at our Lyon headquarters with an expected start date of January 5, 2026.

The role

Since the start of Santévet’s activity its growth has been exponential (20% year over year). Every month thousands of new pet parents trust our services, representing more than 500k clients.

To accelerate this growth further and support a team of 4 managing a fast-growing network of B2B partners operating on our 6 markets, Santévet is seeking a Lead Partner Success Management to become part of an exciting new strategic area of the company.

Reporting directly to the VP Commercial, you will lead and drive the team, follow day-to-day activities, expansion & performances with a booming network of major distributors namely Broker Firms, Retailers, E-Merchants or Banks & Schemes.

We’re looking for a motivated, solutions-oriented, passionate and results-driven commercial professional to help us grow a strong & ambitious team, achieve our goals and champion Santévet in the overall pet wellness and insurance ecosystem.

If you have a builder’s soul coupled with a strong energy and willingness to drive value with your team to the benefit of your high-potential partners in a fast-paced environment, this is the right opportunity for you.

This role can only be based in Lyon or Paris and can easily travel for business meetings.

In this role you will

• Directly lead, coach and empower a team of 4 high-performing Partner Account Managers that is expected to grow FY26, ensuring individual and collective accountability
• Define and track team OKRs aligned with global commercial objectives
• Activation rate
• Gross Written Premium (GWP) per partner
• Operating Margin (OM)
• Partner NPS & satisfaction
• Churn & renewal rates, etc.
• Establish and enforce structured operating rhythms: weekly performance reviews, quarterly business reviews, monthly forecasting
• Foster a culture of operational discipline, ownership and continuous improvement
• Own the full partner lifecycle from onboarding and enablement to long-term engagement and retention
• Design and implement tiered engagement models to efficiently manage a portfolio of 2000 partners, prioritizing based on revenue potential, activation stage and strategic alignment
• Build and execute Account Growth Plans (AGPs) for high-potential and strategic partners (e.g., Allianz, Conad, etc.)
• Analyze market trends, competitive benchmarks and partner performance data to identify and prioritize expansion opportunities
• Launch and operationalize new partner programs, co-marketing/incentive schemes, cobranded offers ensuring rapid deployment and measurable impact on revenue generation
• Represent Santévet externally at C-level with strategic partners, negotiating high-value agreements and driving long-term value creation
• Act as the key liaison between Partner Management and internal teams (Sales, Marketing, Product, Legal, Finance and Commercial Operations)
• Deliver accurate and timely forecasting of partner channel revenue pipeline status and operational health metrics
• Build data dashboards and insights reports (e.g., Salesforce, Power BI) to support decision-making and drive strategic initiatives

Profile

To carry out all these responsibilities:

• 5 to 8 years of experience in B2B partnership development or strategic account management, ideally with managerial responsibilities
• Structured, results-driven entrepreneurial mindset with strong leadership and an excellent service-oriented approach
• Proven ability to coach, motivate and empower team members (Account Managers, Partner Managers)
• Strong understanding of B2B partnership models (retail, brokerage, ecommerce, banking, etc.)
• Skilled in developing Account Growth Plans and driving long-term client development strategies
• Able to negotiate complex agreements with strategic partners at C-level
• Data-driven with the ability to analyze performance and track key metrics (GWP, OM, NPS, churn)
• Proficient with reporting and data analysis tools (Salesforce, Power BI)
• Fluent in English in an international work environment
• Good understanding of product logic, time-to-market constraints and operational efficiency challenges

Interview Process

At Santévet we aim for a straightforward and transparent recruitment process:

• Step 1: Initial phone call with our Talent Acquisition Team
• Step 2: Interview with Antoine, VP Commercial
• Step 3: Case Study with Antoine, VP Commercial & Santévet Leaders
• Step 4: Interview with Quentin, CCO
• Step 5: In-person meeting with your team

The Santévet Environment

At Santévet you’ll find:

• A pet-friendly workplace where our furry friends share the space with us
• Attractive financial benefits: meal vouchers, vacation bonus, remote policy and mobility allowance, negotiated rates on services
• A great working-from-home policy that offers flexibility and a good work-life balance
• A dynamic atmosphere with impressive double-digit growth
• Spacious and comfortable offices
• Close and approachable management
• Passionate colleagues just like you

At Santévet we celebrate diversity and inclusion and encourage you to be your authentic self. Santévet does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or marital status.