Team Lead, Account Management [Klaxoon]

Wrike; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading work management platform is seeking a Senior Team Leader for Account Management in Paris to lead a team aiming to drive growth and enhance customer value. The successful candidate will have strong experience in B2B SaaS account management and excellent communication skills in both English and French. This role offers a hybrid work model with competitive compensation and unique benefits, including additional vacation days and health coverage.

Prestations

Additional week of paid holiday

4 days of RTT (Recovery of Working Time)

2 days of home-office per week

60% health insurance cover

Monthly home-office allowance

Qualifications

• 6+ years in B2B SaaS account management, including 2+ years leading teams.
• Proven success hitting net revenue retention/expansion targets.
• Strong executive communication and negotiation skills.

Responsabilités

• Lead and develop Senior Account Managers; establish operating rhythms.
• Ensure robust account planning, QBRs, and executive relationships.
• Drive adoption and value realization for customers.

Connaissances

Fluent in English and French

B2B SaaS account management

C-level negotiations

Salesforce proficiency

Cross-functional partnerships

Outils

Salesforce

Description du poste

Overview

Wrike is a leading work management platform designed to help teams collaborate, create, and exceed daily goals. With a vision of enabling everyone to focus on their most purposeful work, Wrike brings all work into a single place to reduce complexity and boost productivity. Klaxoon is now a Wrike company, offering an online, all-in-one collaboration platform that enhances engagement through a unique set of tools and services.

About the Role: As the Senior Team Leader for Account Management at Wrike, you will guide a high-performing team focused on driving adoption, expansion, and long-term customer value across our existing client base. Your mission is to lead your team to exceed net revenue retention targets, uncover and close expansion opportunities, and build strategic, multi-threaded relationships with customers. You will partner with Pre-Sales, Sales, Customer Success, Marketing, and Product to align account strategies with Wrike’s broader goals and help customers transform how they run meetings, workshops, and collaborative work.

More about your team

You will lead a team of 6 Senior Account Managers who own portfolios of Commercial & Enterprise customers. The team partners with customers from post-onboarding through renewal and expansion, working cross-functionally to drive adoption, quantify ROI, and grow strategic relationships. You’ll collaborate with regional leadership and cross-functional partners to share insights, align on goals, and pilot innovative growth plays.

Your Impact

• Lead, coach, and develop Senior Account Managers; establish operating rhythms, pipeline discipline, and value-based selling best practices.
• Own and exceed targets for net revenue retention, expansion ARR, and gross retention.
• Ensure robust account planning, QBRs/EBRs, and multi-threaded executive relationships across portfolios.
• Drive adoption and value realization; quantify and communicate ROI and business outcomes to senior stakeholders.
• Partner with Marketing on adoption and upsell campaigns; with Product to amplify the voice of the customer; and with Sales/CS on territory coverage and handoffs.
• Forecast renewals and expansions accurately; identify risk early and execute playbooks to prevent churn and unlock growth.
• Use data and health metrics to segment, prioritize, and intervene proactively across accounts.
• Champion Wrike best practices for workshops and collaborative workflows; evangelize new features and use cases.
• Build customer advocacy, including references, case studies, and community participation.
• Continuously improve processes, tooling, and KPIs to scale impact.

Your Qualifications

• Fluent in English and French (spoken and written)
• 6+ years in B2B SaaS account management, including 2+ years leading AM/AE teams
• Proven experience in full people management lifecycle — recruiting and onboarding top sales talent, conducting performance evaluations, coaching for development, and making difficult decisions to maintain a high-performing team culture
• Strong experience in long-cycle enterprise sales (3–9 months) and C-level negotiations
• Proven success hitting NRR/expansion targets while maintaining high customer satisfaction
• Strong executive communication, value selling, and negotiation skills with the ability to influence stakeholders
• Proficiency with CRM (preferably Salesforce) and reporting; data-driven approach to coaching and forecasting
• Ability to build cross-functional partnerships with Sales, Customer Success, Marketing, Product, and Support
• Operational rigor in territory planning, account planning, and cadence management
• Passion for helping customers transform how they collaborate through better meetings and workshops

Standout Qualities

• Experience leading strategic account management teams in collaboration/productivity SaaS or adjacent categories
• Successful in driving large-scale adoption and multi-solution expansion in complex, global organizations
• Strategic mindset, consultative approach, and excellent leadership, with lead-by-example ethos
• Strength in ROI modeling, business case development, and C-level storytelling
• Familiarity with sales methodologies (e.g., MEDDICC, Challenger, SPICED) and enablement practices
• Track record of developing talent and fostering an inclusive, high-performance culture
• Multilingual abilities and experience operating across regions

Our Work Style

• Collaborative culture with ambitious, supportive colleagues
• Comprehensive training and ongoing sales enablement
• Work flexibility with remote options and required support for success
• Competitive compensation: base salary plus uncapped commissions

Why Join Wrike?

• An extra week of paid holiday
• 4 days of RTT (Recovery of Working Time)
• 2 days of home-office per week
• Additional days off depending on seniority
• 60% health insurance cover for you and your children
• Monthly home-office allowance
• 50% reimbursement of public transport season tickets or access to the sustainable mobility package worth €200 per year

Next interview steps: Recruiter interview 45 min; Sales leader interview 45 min; Case study presentation 45 min.

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

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Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Wrike promotes a hybrid work mode with offices in San Diego, Prague, Dublin, Nicosia, and Tallinn, requiring 2–3 in-office days per week to foster collaboration.