Strategic CSM, EMEA: Enterprise Adoption & Health

Medium; À distance; EUR 85 000 - 111 000; Plein temps

Résumé du poste

A leading SaaS provider is seeking a Strategic Customer Success Manager for its EMEA region. This role involves driving product adoption and managing a strategic portfolio of enterprise customers. The successful candidate will have at least five years of B2B SaaS experience and proven success managing accounts exceeding $2m in ARR. The position offers a supportive work environment with unlimited PTO and generous professional development budgets.

Prestations

Unlimited Paid Time Off

Education budget

Fully paid family leave

Qualifications

• Minimum five years of customer success experience in B2B SaaS.
• Proven management of accounts over $2m in ARR.
• Experience with complex, configurable products.

Responsabilités

• Drive product adoption and retention with upmarket customers.
• Manage a strategic portfolio of approximately 20 enterprise customers.
• Monitor customer health and foster relationships.

Connaissances

Customer success management

B2B SaaS

Strong communication skills

Detail-oriented

Adaptability to customer needs

Description du poste

A leading SaaS provider is seeking a Strategic Customer Success Manager for its EMEA region. This role involves driving product adoption and managing a strategic portfolio of enterprise customers. The successful candidate will have at least five years of B2B SaaS experience and proven success managing accounts exceeding $2m in ARR. The position offers a supportive work environment with unlimited PTO and generous professional development budgets.