STAGE - Product UX-UI Designer

AXA Group; Paris; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An established industry player is seeking a UX Design & Research Intern to support product teams in enhancing user experiences across multiple global products. This role involves conducting user research, developing user stories, and advocating for user-centric design practices. You'll collaborate with diverse teams to ensure the integration of UX best practices into agile transformations. This internship offers an opportunity to grow in a dynamic environment committed to innovation and inclusivity, making a meaningful impact on user engagement and satisfaction.

Prestations

Diverse and Inclusive Environment

Opportunities for Growth

Learning and Development Programs

Qualifications

• Experience in UX design or research projects.
• Proficiency in UX processes and methodologies.

Responsabilités

• Enhancing user knowledge through feedback and interviews.
• Conducting user research and usability testing.
• Coaching product team members on UX research.

Connaissances

UX Design

User Research

Analytical Skills

Problem-Solving

Communication Skills

Formation

Bachelor's Degree in Design or Related Field

Outils

Microsoft Office

PowerBI

ServiceNow

Jira

Confluence

Description du poste

Group CIO creates the link between technology and business strategy and priorities, defines the technology operating model for AXA, sets global and local architecture, applications and infrastructure standards, and leads the definition and execution of global technology strategy and technology lifecycle to enable innovation and business growth.

The department / team

Identity Global Products (IGP) is a large and global department in AXA Group Operations, composed of approximately 150 team members, mandated to design, implement, deploy, and operate globally shared products linked to identity & access management for:

• Employees working for AXA
• Users / partners working for AXA business
• Customer users of AXA

The IT Identity Department is the guardian of the company’s digital identity, ensuring the right people have the right access at the right time. It’s a critical function that helps maintain the integrity, confidentiality, and availability of the company’s information assets.

Thanks to major IT transformation programs, we aim to become a market leader in practices and technologies.

About the job

Job purpose

As an UX Design & Researcher Intern, your main objective is to assist Product Managers, Product Owners, Service Owners, Communication & Event teams, and Product Adoption & Engagement teams for our 6 Global Products on UX topics:

• Enriching our knowledge of our users (persona, user stories)
• Continually improving UX experience by capturing and understanding user expectations and needs
• Fostering a user-centric culture within product teams, especially as UX becomes a new consideration in our agile transformation

Main missions

Your responsibilities include :

• Enhancing our user knowledge through feedback, interviews, and behavior analysis
• Developing end-to-end user stories and storytelling across multiple products
• Maintaining our website with best UX practices, aligned with product team updates (~1,000 users)
• Conducting user research and usability testing to identify needs and pain points
• Optimizing design workflows for efficiency and impact
• Defining Voice of Customer events
• Building UX training content and methodologies
• Coaching product team members on UX research
• Collaborating with change & communication teams to ensure UX best practices
• Advocating for the user in projects

Skills and experience

We seek someone with:

• Experience in UX design or research projects
• Experience creating end-to-end UX processes

Technical skills include:

• Proficiency in Microsoft Office, PowerBI, and familiarity with ServiceNow, Jira, Confluence
• Knowledge of UX processes and methodologies
• Understanding of Agile frameworks
• Problem-solving, analytical skills, and ability to document requirements
• Strong communication and interpersonal skills, fluency in English; French is a plus

About AXA

AXA is a leading insurance company with a focus on human progress, diversity, and inclusion, committed to creating a respectful and growth-oriented environment.

About the Entity

AXA Group Operations is driving the company’s digital transformation, leveraging technology and data across 17 countries with a focus on data technology, procurement, sourcing, and high-performing teams.

What We Offer

We offer a diverse, inclusive environment with opportunities to grow, learn, and make an impact worldwide.