SPA Receptionist Supervisor

The Hongkong and Shanghai Hotels, Limited; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A luxury hotel in Paris is looking for a Spa Receptionist Supervisor. This role involves promoting spa services, managing cashier procedures, and ensuring customer satisfaction. Candidates should be fluent in at least two foreign languages, including English, and have experience in a similar hotel environment. Strong interpersonal skills and proficiency in office software are essential. Join a prestigious team that values excellence and customer care.

Prestations

Development opportunities

Prestigious working environment

Team-focused culture

Qualifications

• Fluency in English and at least one other foreign language is required.
• Experience in a hotel of the same category is a necessity.
• Must be able to adapt to diverse clientele.

Responsabilités

• Promote and sell spa services while building customer loyalty.
• Handle cashier procedures at the spa reception desk.
• Ensure customer reception areas are clean and organised.
• Cooperate with hotel departments to meet customer needs.

Connaissances

Strong interpersonal skills

Team player

Fluency in at least two foreign languages

Proficiency in office software

Formation

Diploma from a hotel school/BTS/Bachelor's degree or equivalent experience

Outils

Opera

Outlook

Concept System

Description du poste

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites. Working alongside a high profile and prestigious team, The Peninsula Paris is seeking a Spa Receptionist Supervisor.

• Join a group that cares about its teams as much as its customers.
• Come and share our values of excellence and generosity.
• Develop your skills in a prestigious, international environment.

Key accountabilities:

• Actively promote and sell spa services by maintaining knowledge of treatments, products, and programs, while building customer loyalty.
• Be responsible for all cashier procedures at the spa reception desk and for the accuracy of cash registers at the end of each shift and each workday.
• Ensure spa visits for all customers, VIPs, and members.
• Systematically record and regularly update customer preferences, communicate important information to the team, while respecting customer confidentiality.
• Organize appointments to optimise time management and profitability, while prioritizing customer needs.
• Ensure that reception areas are clean, tidy, and organised at all times.
• Contribute to the achievement of the Spa team's objectives, strive to achieve personal goals set by the Spa Director, and motivate the team.
• Implement and enforce protocols by the reception team, while regularly updating manuals and work guides to ensure correct operating procedures.
• Provide training for new arrivals at the spa reception and follow up, in particular by regularly checking their knowledge.
• Collaborate with other hotel departments to ensure that all customer needs are understood and met.

General Requirements:

• Have strong interpersonal skills.
• Be a team player.
• Be able to adapt to a diverse and demanding clientele.
• Be fluent in at least two foreign languages, including English.
• Be proficient in the use of office software, including Opera, Outlook, and Concept System.
• Have similar experience in a hotel of the same category.
• Have a diploma from a hotel school/BTS/Bachelor's degree or equivalent experience.