Solution Product Manager

Goodays; Lille; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading Customer Experience Management firm in France is seeking a Product Manager to lead product teams and ensure the delivery of SaaS solutions. This role requires a Master’s degree, proven leadership experience, and the ability to work effectively in a fast-paced environment. The ideal candidate is fluent in French and English, with strong communication skills. The company offers an attractive salary package and significant opportunities for career growth.

Prestations

Attractive salary package

Health insurance

Flexible hours

Qualifications

• Proven experience leading product teams on web or SaaS solutions.
• Ability to structure, prioritize, and monitor delivery in a fast‑paced environment.
• Hands‑on project management experience.

Responsabilités

• Gather and analyze needs expressed by clients.
• Plan the feature team backlog and define quarterly objectives.
• Supervise the design, development, and deployment of new functionalities.

Connaissances

Fluent in French

Excellent English skills

Strong communication skills

Technical understanding

Project management skills

Formation

Master’s degree (Bac +5)

Description du poste

Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, our vision is to make commerce better for everyone - for merchants and customers. We want to help everyone deliver more human and personal customer experiences every day.

Our mission is to bring your entire company together around a single goal : the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale..

Our technology is used in 25 countries by over 150 of Europe's biggest companies, including E.Leclerc, Dominos Pizza, Credit Agricole, Kingfisher, Sonepar, and EssilorLuxottica. We are present in more than 70,000 business locations and give the entire organisation, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer.

Responsibilities

1. Understanding needs and defining the product solution
   • Gather and analyze needs expressed by clients and those conveyed by customer‑facing internal teams.
   • Work closely with the Design and Engineering teams to define a solution aligned with SaaS standards while addressing the specific challenges of strategic clients.
2. Feature team coordination
   • Plan the feature team backlog at the start of each quarter and define quarterly objectives.
   • Prioritize tasks based on business value, dependencies, and team capacity.
   • Animate the feature team daily, ensuring smooth and effective communication.
3. Delivery follow‑up & Communication
   • Supervise the design, development, and deployment of new functionalities.
   • Perform functional testing before production to ensure the quality of deliverables.
   • Monitor progress and ensure on‑time delivery.
   • Communicate product updates to internal teams to promote understanding and client adoption.

Desired Education & Experience

• Master’s degree (Bac +5), ideally from an engineering school or equivalent.
• Proven experience leading product teams on web or SaaS solutions.
• Strong technical understanding and ability to collaborate effectively with Engineering, Design, and Data teams.
• Strong technological curiosity and interest in innovative environments.
• Fluent in French and excellent skills in English, both spoken and written, in a daily work context.
• Ability to structure, prioritize, and monitor delivery in a fast‑paced environment.
• Strong communication and cross‑functional collaboration skills.

Other requirements

• Flexibility and understanding of the culture of a fast‑paced, commercially oriented technology company.
• Highly responsive and service‑oriented attitude, accustomed to working in an international environment, and action‑driven.
• Hands‑on project management experience, including the ability to organize, prioritize, and manage deadlines.
• Ability to maintain strong working relationships.
• Collaborative team player combined with the ability to work independently.
• Sound and practical business judgment.
• Passion for making a difference, interested in our ability to have a social impact in the world of retail.

What Goodays offers you

• A front‑row seat with a company that is changing the way multiple industries do business, thanks to a best‑in‑class product and exponential growth.
• A great and diverse team of professionals who are talented, fun, supportive, open, communicative, and who you can learn from and share with.
• Fun and challenging working environment with significant opportunities for career growth and development.

An international environment

• Attractive salary package including excellent pension, health insurance, and life insurance.
• Open and inclusive working environment, including flexible hours and parent‑friendly options.