Social Media Content Specialist - British English - Remote in France

dentsu; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A digital content management company is seeking experienced Social Media Content Specialists to engage with client audiences across various platforms. This remote role requires native fluency in British English and the ability to work flexible shifts, including weekends. Responsibilities include moderating social media content and crafting engaging responses to enhance customer experience.

Qualifications

• Native fluency in British English required.
• Open availability to work varied shifts, including weekends.
• Experience in creating engaging content across social media.

Responsabilités

• Review and moderate client social media comments.
• Craft engaging content for social media channels.
• Ensure compliance with community guidelines.

Connaissances

Native fluency in British English

Exceptional written communication

Professional experience moderating on social media

Exceptional customer service skills

Description du poste

Job Description

ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life. You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team. Want to join the team? We are looking for experienced Social Media Content Specialists that are available to work a combination of shifts , including days - 7AM to 3PM CEST and evenings - 3PM to 11PM CEST throughout the week AND on weekends , to join our growing team. What awaits you?

• Review, monitor, moderate, and respond to comments posted toourclients’social channels (Facebook, Instagram,etc.) on behalf of our clients using their unique brand voice.
• Craft creative written content to encourage participation and increase engagement acrossourclients’social channels.
• Provide our clients’audience with an excellent experience through the clients’social channels.
• Escalate issues, observations, opportunities, and insights through the relevant channels.
• Understandourclients’social media strategy, tone-of-voice, and brand guidelines, to communicate withtheiraudienceefficiently.
• Ensure the online community's safety policies and brand guidelines are being followed by all members.

Qualifications What You'll Bring

• Native fluency in British English . Native fluency (C2 proficiency) in additional languages considered an asset.
• Exceptional written communication (spelling, grammar, syntax, etc.) in British English.
• Open and flexible availability, with NOlimitations , to work a combination of the eight-hour shifts throughout the week ANDweekends .
• Professional experience moderating and engaging across all social media platforms.
• Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.
• The ability to tailor your written tone and voice to match each customer.
• Exceptional customer service skills.
• Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries.
• Reliable high-speed internet with no data restrictions.
• An active Facebook account.

Additional Information

Additional Information The hourly pay rangefor this position is $15 - $17 USD. Actual hourly pay within the hourly range will be based on a variety of factors including location, relevant experience, knowledge, and skills.We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contactor to begin a conversation about your individual accessibility needs throughout the hiring process. ICUC thanks all applicants, however only those who qualify for next steps will be contacted.