Service Operations Specialist

ABB E-mobility B.V.; Cergy, Beynost; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading EV charging technology company in France is seeking a Service Operations Specialist to ensure efficient service processes from quotation to invoicing. The ideal candidate must be detail-oriented, fluent in both English and French, and possess strong coordination, problem-solving, and communication skills. Experience with SAP and SFDC is advantageous. This role focuses on managing customer orders, creating quotations, and improving service operations.

Qualifications

• Fluent spoken and written English & French is a mandatory requirement for this role.
• Adaptable to changing requirements and deadlines.
• Proactive problem-solver with a hands-on attitude.

Responsabilités

• Process customer orders for invoicing.
• Create quotations for customers and follow up on purchase orders.
• Manage maintenance plan jobs for Field Service engineers.

Connaissances

Coordination and multitasking

Customer orientation

Problem-solving

Communication skills

Formation

Good level of education or successful work experience

Outils

SAP

SFDC Service Cloud

Description du poste

Are you detail-oriented, organized, and motivated by delivering excellent service to customers? We’re looking for a Service Operations Specialist to help ensure smooth and efficient service processes from quotation to invoicing.

In this role your main accountabilities will be:

• Process customer orders for Invoicing.
• Create quotations for customers and follow up on the receipt of the purchase order.
• Manage maintenance plan jobs (Preventative Maintenance) for the Field Service engineers in SFDC system and communicate the annual maintenance plan with Customers.
• Process all completed work orders from Field Service Engineers.
• Process spare part returns and when required book collections with logistics companies.
• Process credit resolutions for customers in accordance with the Credit Control department requirements.
• Work closely with the complete Service team to ensure all necessary transactions are completed in a timely manner.
• Identify fields of improvements and optimization and work with the different Service team members to prioritize and roll out continuous improvement activities and projects.

To make the above work, we are looking for a professional who has a customer-oriented and detail-focused mindset. Other essential requirements:

• Strong coordination and multitasking abilities
• Good level of education achieved or demonstrated successful work experience in similar field of work
• Fluent spoken and written English & French is a mandatory requirement for this role
• Adaptable to changing requirements and deadlines
• Excellent communication and interpersonal skills
• Strong customer orientated approach to problem solving
• Proactive problem-solver with a hands-on attitude
• Passionate about delivering quality and driving continuous improvement
• SAP and SFDC Service Cloud experience would be an advantage

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.