Service Manager

Looking for a career where you can make an impact?; Vernon; Sur place; EUR 80 000 - 102 000; Plein temps

Résumé du poste

A leading dealership in Vernon is seeking a dedicated Service Manager to oversee service operations and optimize departmental performance. You will be responsible for ensuring customer satisfaction, managing staff training, and maintaining budget targets. The ideal candidate brings at least 5 years of service management experience and strong interpersonal skills. This position offers a competitive salary and opportunities for professional development in a dynamic work environment.

Prestations

Medical coverage (PPO + HSA options)

Dental, Vision, and Life insurance at no cost

401K with competitive employer contributions

80 hours of annual vacation, increasing with service

Annual boot voucher of $125.00

Paid day off for community volunteer work

Birthday meal provided

Open-door policy with management

Annual Holiday Party

Qualifications

• Must have minimum 5 years of service management experience.
• Strong decision-making abilities in a fast-paced service environment.
• Valid Driver's License required for company driving.

Responsabilités

• Manage service operations to maximize return on investment.
• Oversee technician efficiency and department performance.
• Ensure timely filing of warranty claims.

Connaissances

Management skills

Problem-solving

Customer service

Sales skills

Technical knowledge

Formation

Bachelor's degree in Business Administration or related field

Description du poste

Looking for a career where you can make an impact?

Join SONSRAY and be part of a team that keeps industries moving forward!

At SONSRAY, we are more than just a dealership – we are industry leaders dedicated to keeping businesses moving. Serving the construction, transportation, and agricultural sectors, we provide top-tier equipment, exceptional customer service, and innovative solutions that drive success.

Our comprehensive offerings include equipment sales, rentals, parts, maintenance, and repairs, ensuring our customers have everything they need to operate efficiently.
With a growing team of 500+ employees across 33+ locations in 9 states, we foster a dynamic work environment that values growth, innovation, and performance-driven success.

Whether you’re looking to build your career or support industries that power our world, SONSRAY is the place to make an impact.

Ready to power industries and drive success?

Job Title: Service Manager
Location: Vernon, CA
Job Type: Full-Time
Salary Range: $95k-$120k yearly DOE

About Sonsray

Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here?

At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation, increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $125.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated, with decisions made based on core values rather than corporate directives
• Annual Holiday Party, including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy, fostering a collaborative environment with active owner and management involvement

Position Summary

The Service Manager will be responsible for managing service operations within the Thermo King dealership to maximize return on investment through optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and effectively engaging department personnel with P&L responsibilities.

Essential Responsibilities and Duties

• Oversee technician efficiency, productivity, and service department performance.
• Implement a priority system for all service work scheduling.
• Ensure timely filing of manufacturer warranty claims and monitor expenses/recovery rates.
• Liaise with the manufacturer to resolve warranty issues.
• Maintain management reports for department and employee performance, including P&L.
• Schedule and assign jobs based on employee skills.
• Ensure the Service Department has the necessary, well-maintained tools and equipment.
• Manage the annual service budget to achieve profit goals, KPIs, and business plans.
• Collaborate with the VP on facility maintenance.
• Coordinate dealership training and service-related customer clinics.
• Monitor technician and office staff training and advancement per D2E requirements.
• Conduct facility inspections, safety meetings, and annual safety inspections.
• Introduce services and products to prospective customers through cold calls and visits.
• Drive to client locations as needed.
• Operate vehicles safely, complying with all road signs.
• Adhere to all Auto and Equipment Safety rules.
• Perform other management-directed duties in line with dealership objectives.

Service Management and Financial Acumen

• Develop and manage an annual service budget with measurable profit goals.
• Monitor and analyze management reports, including Profit & Loss (P&L), to ensure departmental goal achievement.
• Manage warranty expenses and recovery rates, and possess knowledge of manufacturer warranty claim processes and requirements.

Operational Efficiency and Team Leadership

• Demonstrate strong management skills to optimize technician efficiency, productivity, and overall departmental performance.
• Proficiently schedule and prioritize service work and effectively assign jobs.
• Ensure the maintenance of tools and service equipment.
• Collaborate on facility maintenance.

Employee Development and Safety

• Coordinate training programs and clinics, and monitor employee training and advancement.
• Knowledgeable in facility inspections, safety meetings, and annual safety inspections.

Customer Relations and Sales

• Possess excellent interpersonal and communication skills for effective interaction with manufacturers and customers.
• Deliver excellent quality customer service to maintain and develop strong customer relationships.
• Exhibit sales skills, including making cold calls and visiting prospective customers

Qualifications

• Maintain a professional demeanor inside and outside the dealership.
• Must be at least 21 years of age.
• Must possess and maintain a valid Driver's License for company driving.
• Strong decision-making and problem-resolution abilities in a fast-paced service environment.
• Minimum of 5 years of service management experience.
• Bachelor's degree in Business Administration, Management, or a related technical field preferred; equivalent experience may be considered.

Join the SONSRAY Team and be part of something bigger!