Service Delivery Manager

Snowflake; Annot; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading software company in Provence-Alpes-Côte d'Azur is seeking a Services Delivery Manager to enhance service delivery for clients. The ideal candidate has over 5 years of experience in services delivery, particularly in data warehousing or cloud. You will be responsible for managing client relationships, tracking metrics, and preparing service reports. Join a growing team focused on innovative technology and client satisfaction.

Prestations

Hands-on experience with cutting-edge technology

Opportunity to lead industry-changing initiatives

Collaborate with experienced professionals

Qualifications

• Proven ability to manage complex technical implementation projects.
• Experience in client support or technical advisory roles is a plus.
• Fluency in European languages, especially French or German, is nice to have.

Responsabilités

• Manage operational relationships with assigned clients.
• Track metrics around infrastructure performance.
• Prepare and present service reports to clients.
• Seek areas for process improvement.

Connaissances

5+ years of experience in a Services Delivery role

Direct experience in Data Warehousing or Cloud field

Strong organizational skills

Ability to communicate across multiple groups

Fluent in English

Description du poste

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

As a Services Delivery Manager within EMEA, you are engaged at the account level in providing visibility, service reviews and reporting through all phases of the implementation lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well designed and scale to the needs of their business. Success is defined by the SDMs ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the client’s trusted advisor.

AS A SERVICE DELIVERY MANAGER AT SNOWFLAKE, YOU WILL:

• Own, manage and communicate the operational relationship with assigned clients
• Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
• Lead internal and client meetings with thorough documentation and rigorous follow‑up
• Manage client and project documentation, communications, meetings and required meeting follow‑ups
• Track metrics around infrastructure performance and service requests
• Continually seek to improve
• Prepare and present service reports to clients
• Create, implement and track relationship roadmaps
• Help create and execute on the overall vision for service delivery and client satisfaction
• Determine areas for process improvements within both the client and Snowflake
• Work with key stakeholders to implement and document

OUR IDEAL SERVICES DELIVERY MANAGER WILL HAVE:

• 5+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
• Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
• Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
• Strong organizational skills, ability to work independently and manage multiple projects simultaneously
• Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).
• Fluent in English language (European languages will be a nice to have, especially French or German)

WHY JOIN OUR PROFESSIONAL SERVICES TEAM AT SNOWFLAKE:

• Unique opportunity to work on a truly disruptive software product
• Get unique, hands‑on experience with bleeding edge data warehouse technology
• Develop, lead and execute an industry‑changing initiative
• Learn from the best! Join a dedicated, experienced team of professionals.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?