Senior Engagement Manager

ServiceNow; Île-de-France; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading technology company in Île-de-France is seeking a Senior Engagement Manager to lead project delivery and ensure customer success. The ideal candidate has over 5 years experience in a professional services environment, a strong grasp of AI integration, and the ability to travel. This full-time role does not involve remote work and offers a collaborative work environment.

Qualifications

• Experience integrating AI into work processes and decision-making.
• 5 years progressive experience in a professional services organization.
• Ability to travel up to 40%.
• Industry domain expertise in the SaaS environment.
• Creativity and comfort running projects independently.

Responsabilités

• Lead delivery team and manage engagement governance including scope and risks.
• Collaborate with Sales Account Team, partners, and customers.
• Mentor team members to achieve project deliverables.

Connaissances

Business Development

Project Management

Account Management

Customer Relationship Management

Team Management

Public Speaking

Formation

Equivalent education / experience

Description du poste

What you get to do in this role :

The Senior Engagement Manager oversees the on time on budget delivery of the defined solution scope to meet the customers desired results. This requires the EM to complete the project following ServiceNows leading practice methodology NowCreate working in collaboration with the customer project team and any involved partner ensuring governance is followed to gain team member support for the project including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks tracking actual progress and managing deviations through appropriate measures.

Responsibilities

• Lead the delivery team throughout the engagement often in collaboration with a services partner.
• Manage the engagement governance timeline scope risk change management resourcing reporting and financials.
• Work with the Sales Account Team partner and customer to understand the customer and the engagement; including challenges partners issues and value being delivered.
• Understand the goals and align the deliverables accordingly.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement including long-term customer success.
• Be the single contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results.
• Lead the delivery team throughout large complex engagements often in collaboration with a services partner.
• Identify gaps between actuals and plan of record proposing solutions and driving resolutions.

Qualifications

To be successful in this role you have :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analysing AI-driven insights or exploring AIs potential impact on the function or industry.
• 5 years progressive experience as part of a professional services organization; or equivalent education / experience
• Ability to travel up to 40%
• Industry domain expertise in the SaaS environment
• Creativity with comfort running projects independently
• Experience driving complex issues through analysis and resolution
• Experience working collaboratively
• Right to work in the country applied to

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : No

Employment Type : Full-time

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Experience : years

Vacancy : 1