Senior Deskside Technician

Stefanini; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading IT services company seeks a Senior Deskside Technician in Paris, responsible for delivering high-level IT support across retail and corporate sites in the EMEA region. This role requires excellent troubleshooting and communication skills in both French and English, with a focus on customer service. The ideal candidate will have a Bachelor's degree in IT or Computer Science and will be comfortable managing multiple projects and activities while traveling within Europe. Join a dynamic team at the forefront of the IT industry.

Qualifications

• Bachelor's degree or equivalent experience in IT or Computer Science.
• Fluent in French and English.
• Ability to travel 20% of the time within Europe.

Responsabilités

• Provide hands-on support and troubleshooting.
• Install and configure software for customers.
• Manage IT equipment inventory and lifecycle.

Connaissances

Troubleshooting

Customer Service

Network Troubleshooting

Technical Support

Problem Solving

Communication Skills

Multilingual (French and English)

Formation

Bachelor's degree in Information Technology or Computer Science

Outils

Windows domain services (DNS, DHCP)

Description du poste

Job Details

Senior Deskside Technician

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.As Senior Deskside Technician, you will have a primary responsibility on an EMEA cluster scope, which typically include support of retail sites and corporate sites.The support would be located in Paris, covering a particular cluster including France, Netherlands, Belgium and Monaco, with headquarter office, stores and manufacturing sites.

Job Responsibilities

• Troubleshooting and repairing hardware issues, providing proximity support for specialized systems within the technician's local area of responsibility;
• Installing customer's approved software;
• Basic network troubleshooting;
• Isolating or resolving customer's supported printer and multi-function device issues;
• Providing advanced software troubleshooting and support remotely using support tools and processes;
• Troubleshooting mobile device issues and remote access issues;
• Escalating Tickets that cannot be resolved by Stefanini to the appropriate client or third-party support group for resolution;
• Conduct spare part and loaner pool management;
• Contribute to the creation of KB and sharing shift-left knowledge from Field Service to Service Desk;
• Install / Move / Add / Change / Remove / Dispose (IMACR / D) Services;
• Cascading Deploying PCs / Macs to end users;
• Carry out new joiner onboarding when required;
• Deploying IT equipment; imaging and staging PCs / Macs or mobile devices (includes activation where necessary on respective regional carrier);
• Managing the equipment inventory & lifecycle following a customer's-approved process;
• Communicate with EMEA IT team on day to day, escalation, issues;
• Directly engage in general IT support as required. This may include, amongst other things :
• Face to Face and remote desktop and basic POS support;
• HO & Back Office team support;
• Setup and configuration of new routers, switches and firewalls;
• Hardware support (Workstation, laptop, printer repair and replacement);
• Site hardware audits;
• Managing traffic counters;
• Software deployment and trouble shooting;
• Onsite cabling;
• Managing infrastructure for payment terminals (varies across region);
• Ensuring in-store music solutions are available and fit for purpose;

Job Requirements

• Bachelor's degree and / or equivalent experience in Information Technology or Computer Science;
• Proven ability to deliver multi-site infrastructure related projects;
• The ability to manage multiple projects / activities at a time, and to prioritise appropriately;
• Excellent written and verbal communication skills;
• Flexibility to work outside of working hours as necessary;
• The ability to travel 20% of the time within Europe;
• Excellent problem solving abilities;A solid, working understanding of Windows domain services (DNS, DHCP, RADIUS, etc.);
• Fluent in French and English;
• Must have authorization to work and remain in France.

Nice to have

• Experience in Luxury Retail
• Relevant technical qualification (MCITP / CCNA / VCP etc.)
• Experience in delivering UCaaS / CCaaS technologies
• One or more of the following languages : German, Italian, Spanish, Dutch,
• Experience working across multiple regions and cultures

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

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