Senior Customer Success Manager Paris

Dataiku; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

A leading AI platform provider in Paris is looking for a Senior Customer Success Manager to oversee a portfolio of enterprise accounts. The role involves guiding customers in leveraging data science solutions and ensuring product adoption. Candidates should have substantial experience in account management and exceptional communication skills. Join us to shape the future of AI in a collaborative environment.

Qualifications

• 5-15 years of prior account management or customer success experience, preferably in enterprise software.
• Strong verbal, written communication, and presentation skills.
• Proven record of supporting organizations in their AI maturity curve.

Responsabilités

• Manage a portfolio of large enterprise accounts and ensure customer satisfaction.
• Work with various stakeholders to drive product adoption and retention.
• Translate clients' business use cases into data science solutions.

Connaissances

Stakeholder communication

Account management

Customer success

Consulting experience

Data science knowledge

Outils

GitHub

Google Suite

Remote Access Software

Description du poste

Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no- low- and full-code capabilities Dataiku meets teams where they are today allowing them to begin building with AI using their existing skills and knowledge.

We are looking for a Senior Customer Success Manager to join our growing team in Paris. The Dataiku Senior Customer Success Manager is responsible for serving a portfolio of large enterprise accounts for their assigned territory. This position proactively works with a broad set of stakeholders to illustrate the value delivered through Dataikus software & services. The Senior Customer Success Manager serves as the internal voice of the customer while working with other Dataiku teams and partners to exceed customer expectations. This individuals performance is based on specific metrics associated with customer product adoption expansion & retention.

How you'll make an impact :

• Actively serves a portfolio of assigned accounts including some of the worlds leading organizations in industries such as financial services insurance pharmaceuticals transportation manufacturing and technology.
• Gain an understanding of clients use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataikus Product & Services.
• Help clients translate the business use cases theyre trying to crack into data science solutions.
• Partner with Dataiku Implementation Managers and Data Scientists to ensure successful deployment and engagement with Dataiku.
• Provide guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production.
• Implement customer engagement strategies including consistent Executive Business Reviews.
• Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.
• Collaborate with Dataikus Sales team to expand customer relationships & ensure renewals.

What you'll need to be successful :

• Ease in speaking to stakeholders at all levels and various departments : from business executives to data scientists analysts and IT.
• At least 5-15 years of prior account management customer success consulting experience preferably within enterprise software or data science.
• Strong verbal / written communication & presentation skills; extraordinary listening skills
• Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curve.

#LI-Hybrid #LI-SW1

What are you waiting for!

At Dataiku youll be part of a journey to shape the ever-evolving world of AI. Were not just building a product; were crafting the future of AI. If youre ready to make a significant impact in a company that values innovation collaboration and your personal growth we cant wait to welcome you to Dataiku! And if youd like to learn even more about working here you can visit our Dataiku LinkedIn page.

Our practices are rooted in the idea that everyone should be treated with dignity decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore we are proud to be an equal opportunity employment practices are based on business needs without regard to race ethnicity gender identity or expression sexual orientation religion age neurodiversity disability status citizenship veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring compensation benefits performance promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation please contact us at :

Protect yourself from fraudulent recruitment activity

Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application Zoom we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity please review our page on identifying and reporting fraudulent activity here.

Required Experience :

Manager

Key Skills

Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1