Senior Customer Success Leader — Luxury Brand Experience

CXG; Paris; Sur place; EUR 80 000 - 100 000; Plein temps

Résumé du poste

A leading luxury customer experience firm in Paris is seeking a Senior Customer Success Manager. This role involves managing strategic accounts, leading a team, and partnering with luxury brands to enhance customer experiences. Candidates should have at least 8 years of experience in luxury retail, strong communication skills in French and English, and a proven track record in team management and project oversight. Join a dynamic team dedicated to transforming client engagements and delivering exceptional service.

Qualifications

• Minimum of 8 years of experience in the luxury retail industry handling accounts.
• Previous work experience preferably in retail and / or in a client-facing role (B2B).
• Previous experiences in team management.

Responsabilités

• Manage strategic and complex accounts.
• Lead a team of CSA / Senior CSA & CSM.
• Create a healthy, positive and effective team environment.
• Partner with luxury and premium brands to drive business impact.
• Design collaborations for success.

Connaissances

Verbal and written communication skills

Fluent in French & English

Leadership skills

Problem solving skills

Time management

Consulting skills

Project Management experience

Formation

Bachelor’s / Master’s Degree in Administration, Business, Management or related field

Description du poste

A leading luxury customer experience firm in Paris is seeking a Senior Customer Success Manager. This role involves managing strategic accounts, leading a team, and partnering with luxury brands to enhance customer experiences. Candidates should have at least 8 years of experience in luxury retail, strong communication skills in French and English, and a proven track record in team management and project oversight. Join a dynamic team dedicated to transforming client engagements and delivering exceptional service.