Senior Client Relationship Manager

Wallester; Cannes; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A financial technology company located in Cannes is seeking a proactive Senior-level Client Relationship Manager. This role involves managing client accounts, ensuring satisfaction, and fostering long-term relationships. Ideal candidates will possess proven banking experience and strong communication skills, alongside a Bachelor’s degree. The position offers competitive salary and career opportunities in a supportive environment.

Prestations

Competitive salary

Career opportunities

Supportive and caring leadership

Team building and company events

Qualifications

• Proven banking experience with a deep understanding of industry practices and client needs.
• 3-5 years of successful experience in client account or relationship management in finance or related fields.
• Fluency in French and English; knowledge of additional languages is a plus.

Responsabilités

• Manage client accounts and ensure client satisfaction.
• Negotiate contracts and close agreements.
• Prepare reports for internal stakeholders.
• Build and maintain strong business relationships.

Connaissances

Client relationship management

Communication skills

Negotiation skills

Analytical thinking

Emotional intelligence

Formation

Bachelor's degree in business administration or related field

Description du poste

About Us

Wallester is a cutting-edge financial technology company that specializes in providing innovative solutions for businesses seeking to modernize their payment systems. By offering white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards, Wallester empowers companies to enhance their financial services and customer experience. Recognized as a leader in the FinTech space, Wallester has earned a reputation for its state-of-the-art technology, security, and scalability. Whether you are a startup or an established enterprise, Wallester delivers flexible, reliable solutions tailored to meet the evolving needs of the digital economy.

About The Role

We are seeking a proactive Senior-level Client Relationship Manager to join our team. You will be responsible for managing client accounts, driving client satisfaction, and fostering long-lasting business relationships.This role requires good planning, regular communication, and a hands-on approach to solving client issues, overseeing our most important B2B clients on the Wallester Business platform and White Label partners. Your main focus will be to ensure clients receive excellent service, stay active, and continue to grow with us.

Responsibilities

• Configure business cases and confirm integration flow
• Collect and prepare KYC/AML documents for Compliance review
• Negotiate contracts and close agreements
• Ensure the timely and successful delivery of our solutions according to customer needs
• Build and maintain strong, long-lasting business partners relationships
• Serve as the lead point of contact for all client account management matters
• Prepare weekly/monthly/quarterly reports for internal stakeholders
• Continuously build your client portfolio
• Reach out to existing clients on a monthly/quarterly basis, for retention and potential upsell purposes
• Proactively expand business with existing clients and/or identify areas of improvement
• Assist with challenging client requests or issue delegations/escalations as needed
• Collaborating with internal departments to facilitate client need fulfillment
• Operate independently, managing tasks and priorities in a fast-paced, client-centric environment.
  
  

Requirements

• Mandatory: Proven banking experience with a deep understanding of industry practices and client needs
• Bachelor’s degree in business administration or a related field
• 3-5 years of successful experience in client account or relationship management in finance, fintech, banking, IT, insurance, or investment
• Exceptional emotional intelligence with the ability to handle diverse client scenarios
• Self-motivated and independent thinker with a proactive approach
• Strong communication and interpersonal skills, capable of navigating conversations at all levels of an organization
• Advanced formal presentation and negotiation abilities
• Excellent organizational skills and attention to detail
• Demonstrated decision-making and problem-solving expertise
• Superior analytical and strategic thinking capabilities
• Fluency in French, English (mandatory) + other languages (Portuguese, German, Polish, Spanish, Italian) is a plus
  
  

We offer

• Competitive salary
• Career opportunities
• Supportive and caring Leadership
• A modern office in the center of Cannes
• A chance to work as part of a highly motivated and talented team
• Referral program
• Team building and Company Events