Réparateur Portes Automatiques HF

KONE; Toulouse; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading global service provider seeks a Customer Relationship Manager in Toulouse. This role focuses on customer satisfaction, managing service operations, and ensuring safety and performance of equipment. Ideal candidates will bring engineering support skills and experience in service management. The employer fosters an innovative, collaborative work culture with opportunities for personal and professional growth.

Responsabilités

• Ensure customer satisfaction through quality service and communication.
• Maintain accurate back reporting to ensure system accuracy.
• Identify site risks and communicate them to the supervisor.

Connaissances

Engineering Support

MAC

Hydraulic

General Services

Ado

Health Education

Description du poste

Customer relationship management

Responsible for customer satisfaction through quality of service and through regular proactive and precise on‑site communication (callout ETA job performed etc).

Responsible for accurate and real‑time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.

Accountable for maintaining excellent relationships with the customers, the contact person and end‑users presented on site by applying the Ambassador attitude.

Accountable for equipment safety and performance.

Accountable for managing the site environment during service operations.

Accountable for identifying site risk and communicating them to his supervisor.

Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure.

Accountable for identifying unplanned service repairs based on the equipment needs, contacting the on‑site contact person, getting his approval if not covered by the contract and performing them.

Accountable for the end‑users and the site safety.

Service operations

Accountable for the safe working environment.

Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

Accountable for the execution of the service visits (planned maintenance callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes.

Responsible for effectively planning his workload in conjunction with the service supervisor.

Commercial and reporting responsibilities

Accountable for raising sales lead to his supervisor.

Accountable for very precise and timely back reporting of the work done according to the process.

Responsible for submitting timesheets based on the execution.

Responsible for managing his proximity stock (shelving inventory, stock transfer etc.) identifying the spare need and requesting the spare to his supervisor.

Responsible for keeping the service tooling van, instruments etc. safe, maintained and in good condition.

Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor.

Leadership / People management

Responsible for regular update of his supervisor on all relevant information.

Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training.

May be required to give training / coaching to persons nominated by the supervisor.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on

Key Skills

• Engineering Support
• MAC
• Hydraulic
• General Services
• Ado
• Health Education

Employment Type

Full‑Time

Experience

years

Vacancy

1