Remote Travel Experience Specialist

Prestige Travel Agency by Mich; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A travel agency is seeking a Remote Travel Customer Experience Representative to support clients throughout their travel journey, from booking to post-trip follow-up. This role involves responding to inquiries, assisting with bookings, providing travel information, and resolving customer concerns. Ideal candidates possess strong communication skills and a passion for travel. The position offers a flexible work environment, career growth opportunities, and travel perks.

Prestations

Flexible work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsabilités

• Respond to customer inquiries via phone, email, and messaging.
• Assist clients with travel bookings, modifications, and cancellations.
• Provide information on destinations and travel requirements.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns effectively.
• Maintain accurate client and booking records.

Connaissances

Communication skills

Customer service experience

Organizational skills

Technology comfort

Outils

CRM tools

Description du poste

A travel agency is seeking a Remote Travel Customer Experience Representative to support clients throughout their travel journey, from booking to post-trip follow-up. This role involves responding to inquiries, assisting with bookings, providing travel information, and resolving customer concerns. Ideal candidates possess strong communication skills and a passion for travel. The position offers a flexible work environment, career growth opportunities, and travel perks.