Remote Medical Device Field Service Leader

Pentax Medical; À distance; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading medical device firm is seeking a Field Service Manager to oversee customer support operations and ensure excellent user experience with their devices. This role involves leading a remote team, providing training, and optimizing customer interactions. Ideal candidates will have a relevant degree and substantial experience in customer service and managing teams. The position offers a competitive benefits package and opportunities for career growth within a thriving company.

Prestations

Comprehensive benefits program

Generous Paid Time Off and Holiday policy

Qualifications

• Minimum 7 years’ experience in sales or service-related areas.
• 3+ years managing remote team members.
• Experience with talking to doctors and senior hospital personnel.

Responsabilités

• Lead and manage field-based Customer Experience Representatives activities.
• Ensure team delivers adequate training to customers for device handling.
• Implement a customer process intelligence program.

Connaissances

Excellent interpersonal and influencing skills

Excellent communication and follow up skills

Strong organization and analytical skills

Superior problem-solving skills

Fluent in Microsoft Word, Excel, and Power Point

Formation

Bachelors' degree or nursing degree

Description du poste

A leading medical device firm is seeking a Field Service Manager to oversee customer support operations and ensure excellent user experience with their devices. This role involves leading a remote team, providing training, and optimizing customer interactions. Ideal candidates will have a relevant degree and substantial experience in customer service and managing teams. The position offers a competitive benefits package and opportunities for career growth within a thriving company.