Remote Customer Support Agent – Automotive Brand

JOSHUA G. AGUIRRE - Recruitment Process Outsourcing; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

An international recruitment firm is looking for a customer support representative to join their remote team in Braga, Portugal. This role involves assisting clients of a global automotive brand through phone, chat, and email. Ideal candidates should be fluent in French and have a solid understanding of English. Strong communication skills and prior contact center experience are essential. The position offers a competitive salary, bonuses, and relocation support to Portugal.

Prestations

Full training

Relocation support

Private Health Insurance

Career mobility

22 paid holidays per year

Qualifications

• Fluent in French and English, with a minimum B2 proficiency in English.
• Previous experience in customer support or contact center preferred.
• Strong communication and active listening skills are essential.

Responsabilités

• Provide exceptional customer support through phone, chat, and email.
• Assist clients with questions and troubleshooting.
• Maintain relationships and ensure customer satisfaction.

Connaissances

Fluent in French (C1)

English (B2 minimum)

Customer support experience

Strong communication skills

Active listening skills

Organized and proactive

Team player

Description du poste

Location: Remote in Braga, Portugal
Contract: 6 months, renewable
Salary: €1,100 base (14 payments/year) + €80 monthly bonus + allowances
Schedule: Rotational shifts (24/7 coverage), 2 days off per week

About the role

Start your next chapter in Braga, one of Portugals oldest — yet most vibrant — cities! Surrounded by green spaces, historic charm, and a buzzing tech community, Braga offers the perfect mix of tradition and innovation, just a short drive from Porto.

Join a dynamic international team supporting customers of a global automotive brand. As the friendly voice (and chat) behind a great customer experience, youll help drivers get back on the road quickly and happily.

What youll do

• Provide exceptional customer support via phone, chat, and email.
• Assist clients with questions, product details, and troubleshooting.
• Record accurate and up-to-date information in internal CRM tools.
• Build trust and maintain strong relationships with every interaction.
• Ensure satisfaction, loyalty, and retention through quality service.
• Meet performance targets in service, quality, and efficiency.
• Share feedback and contribute to process improvements.

What makes you a great fit

• Fluent in French (C1) and English (B2 minimum).
• Previous experience in customer support or contact center roles.
• Strong communication and active listening skills.
• Organized, proactive, and solutions-oriented.
• Empathetic and professional with every customer.
• A true team player who collaborates and grows with colleagues.

What we offer

• Full training (3–4 weeks, Monday–Friday, 09:00–18:00).
• Relocation support for candidates moving to Portugal.
• Private Health Insurance (active from Day 1, free after 6 months).
• Career mobility across global office locations.
• 22 paid holidays per year (note: not available during initial training period).
• Base salary: €1,100 (14 payments per year)
• Complexity bonus: €80/month
• Meal allowance: €7.23 per working day (net)

Quick facts

• Work schedule: 24/7 rotation, 2 days off weekly
• Sector: Automotive / Mobility support

Ready to join a forward-thinking automotive customer support team?
Apply today and take your multilingual skills to the next level — right from beautiful Braga!