Remote Customer Experience Agent for Global Brands

MCI; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading tech-enabled business services company in Occitanie is seeking a Remote Customer Service Agent. This role involves assisting customers with inquiries and providing exceptional service for a diverse range of clients. Candidates must have prior call center experience, a strong command of English, and reside within 80 km of the office. A high-speed internet connection and a quiet work environment are also required. This position offers competitive compensation and various benefits to support team members.

Prestations

HMO coverage

Dental coverage

Career growth opportunities

Employee shuttle services

Performance bonuses

Qualifications

• Previous call centre experience is mandatory.
• Must be 18 years or older.
• Work from home experience is required.

Responsabilités

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first interaction.
• Document interactions and process claims accurately.

Connaissances

Strong command of the English language

Troubleshooting skills

Excellent interpersonal skills

Typing speed of 20+ WPM

Formation

High school diploma or equivalent

Outils

Microsoft Office

Windows operating systems

Description du poste

A leading tech-enabled business services company in Occitanie is seeking a Remote Customer Service Agent. This role involves assisting customers with inquiries and providing exceptional service for a diverse range of clients. Candidates must have prior call center experience, a strong command of English, and reside within 80 km of the office. A high-speed internet connection and a quiet work environment are also required. This position offers competitive compensation and various benefits to support team members.