Professional Services Consultant SaaSDMS (mfd)

DocuWare; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

An innovative tech company in Paris seeks a Professional Services Consultant to lead IT projects and enhance client business processes. You will manage project delivery, conduct workshops to gather client needs, and ensure successful implementation of tailored solutions. The ideal candidate possesses a degree in informatics, strong project management skills, and is fluent in English and Spanish. The position offers flexible working hours and a performance-oriented salary package.

Prestations

Flexible work locations

Performance-oriented salary

Team events

Sustainability initiatives

Creative responsibility

Qualifications

• Several years of practical experience as an IT consultant or in IT project implementation.
• Ability to manage multiple projects simultaneously.
• Strong interpersonal skills and ability to facilitate effectively.

Responsabilités

• Lead projects from start to finish, ensuring timely delivery.
• Manage customer expectations with a focus on satisfaction.
• Conduct discovery workshops to understand client processes.
• Document client processes and translate them into requirements.
• Configure and implement the DocuWare solution.
• Proactively address issues to ensure customer satisfaction.
• Guide clients to maximize benefits of digital processes.
• Oversee project timelines, deliverables, and budgets.

Connaissances

Project management

Customer focus

Communication skills

Facilitation skills

Discovery workshops

Process documentation

Pre-sales support

Post-sales support

Spanish communication

English communication

Formation

(Business) informatics degree or comparable training

Description du poste

Why should you join

DocuWare stands for globally distributed international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries In that case we are happy to welcome you to the team.

Your Responsibilities

Join our dynamic team in France as a Professional Services Consultant (m / f / d) and become a key player in our mission to revolutionize business processes across the region! Leverage your expertise to lead projects from start to finish. By designing solutions that perfectly align with client objectives, you’ll be playing a direct role in their success! Help us shape the future of document management and workflow automation in France!

Key Responsibilities :

• You will be the driving force behind the delivery of our projects ensuring they are delivered on time within budget and to the highest standards!
• As a customer-facing role you will be responsible for managing customer expectations with a strong focus on customer satisfaction.
• You conduct discovery workshops to gain a deep understanding of the clients business processes.
• You document the clients business processes and translate them into requirements for the DocuWare solution.
• Furthermore you configure and implement the DocuWare solution ensuring it meets the clients needs and expectations.
• You maintain a strong focus on customer satisfaction. Proactively addressing any issues or concerns is also part of your responsibilities.
• You guide and lead the client to maximize the benefits of digitizing their processes with DocuWare.
• You effectively oversee project timelines deliverables and budgets to ensure the successful implementation of multiple projects simultaneously.

What you need to succeed

• You have successfully completed a degree (preferably in (business) informatics) or comparable training with relevant knowledge in the IT sector.
• You have already gained several years of practical work experience as a (IT) consultant or in the implementation of (IT) projects.
• You have strong project management skills and a demonstrated ability to manage multiple projects simultaneously.
• You are characterized by excellent communication- interpersonal- and facilitation skills.
• In addition to that you have the ability to conduct thorough discovery workshops and create accurate process documentation.
• You are experienced in pre-sales and post-sales support.
• You are customer-focused and driven by a passion for improving business processes through innovative solutions.
• You have excellent Spanish and English communication skills.

What we can offer

There are many great reasons to join DocuWare - our company culture is only one of them.

As part of the DocuWare team you will benefit from many advantages :

• Globally distributed international teams : You will find our teams working in Germering New York Sofia or other worldwide locations.
• Flexible work location and hours : You work from home in France and you have the flexibility to arrange your own working hours.
• Great team : We want to build the best team and the best processes in the world. If this is appealing we are the right place for you.
• Sustainability and social commitment : DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Team spirit : Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world. Every quarter you will visit our office in Germering where all the colleagues from Europe come together for one week.
• Wide scope for responsibility and creativity flat hierarchies short decision-making channels.
• Performance-oriented salary package with attractive commission model.
• A stable job with a well established and growing company.