Presales Solution Consultant, CRM Workflows

ServiceNow; Île-de-France; Sur place; EUR 50 000 - 75 000; Plein temps

Résumé du poste

A leading cloud software company is seeking a Presales Solution Consultant in Île-de-France. This role involves developing product-specific solutions, supporting sales efforts, and delivering product demonstrations. The ideal candidate has 4 years of pre-sales solution consulting experience, is fluent in both English and French, and possesses strong communication skills. This is a full-time position offering opportunities for professional growth in a dynamic environment.

Qualifications

• 4 years of experience in pre-sales solution consulting or sales engineering in Customer Experience.
• Ability to communicate with both business and technical decision makers.
• Experience in building relationships up to C-level stakeholders.

Responsabilités

• Support solution sales as a technical expert in a client-facing sales team.
• Deliver product demonstrations and configure environments to address customer needs.
• Participate in marketing events, user conferences, and webinars.

Connaissances

AI integration

Pre-sales consulting

Communication skills

Customer relationship management

Problem-solving

Formation

4 years of experience in pre-sales solution consulting

Fluency in English and French

Outils

ServiceNow platform

Cloud software solutions

Description du poste

The Presales Solution Consultant is a technical consultant with the advanced ability to develop position and deliver product-specific solutions during sales cycles while achieving quarterly and annual sales objectives for an assigned territory.

As Presales Solution Consultant for our CRM business unit you will be responsible for supporting the sales effort including product customer requirements gathering demonstrations product configuration for proof of concepts and participation in marketing events. Good customer service skills the ability to learn quickly; along with the ability to translate technical capabilities into benefits is crucial. You will be the product expert that conveys value to address customers business issues.

What you get to do in this role:

• Support solution sales as a technical and domain expertof a client-facing sales team
• Help develop and contribute to sales campaigns focused on Customer Service Management
• Contribute and maintain a showcase of CRM solutions created on the ServiceNow platform
• Lead discovery workshops to determine customers business challenges and deliver product demonstrations to align our solution with customer needs
• Handle product feature and technical questions from customers channel partners and ServiceNow colleagues
• Configure demonstration environments to address customer requirements and business issues
• Deliver product demonstrations to customers and products in person and through WebEx
• Provide feedback to product management about product enhancements thatcanaddress customer needs and drive additional business value
• Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
• Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
• Communicate with both business and technical decision makers
• Responding to Request for Information / Proposal documents
• Supporting Marketing events user conferences trade shows analyst demonstrations webinars etc
• Act as the ServiceNow subject matter expert at executive briefings / marketing events

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

4 years of pre-sales solution consultingor sales engineeringexperience in Customer Experience Customer Service Management CRM or Customer Engagement industry

Experience working on complex deals with Commercial customers in a matrix team.

Proficiency with the ServiceNow platform or technical expertise with cloud software solutions

Pitch perfect communication writing and presentingskills. Fluency in English and French essential

Demonstratedrelationship building skills with proven success at developing and nurturing relationships up to and including C-level

Experience speaking with both business decision makers and technical decision makers with the ability to effectively communicate ServiceNow value proposition and key differentiators to prospects

Experience working collaboratively across a complex sales eco-system with account teams sales leadership commercial product management product marketing partnersand professional services

Demonstrated territory management skills including pipeline building and working closely with Sales counterpart to drive execution excellence

Creative problem-solving skills with agrowthmindset and desire to work in a fast-paced high growth organization

Organized and detail-oriented

A high degree of passion energy and drive

Willingness to travelas necessary

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work: No

Employment Type: Full-time

Key Skills

Marketing,Business Process,Customer Service,Communications,Cloud,Products demonstration,C#,Database,CRM,Project Management,Client Relationship,Interpersonal skills,Sales goal,Sales Process,Analytics

Department / Functional Area : Sales

Experience: years

Vacancy: 1