OPERATIONS MANAGER INTERN

STATION F; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A tech company in Paris is seeking an Operations Manager Intern. This role focuses on improving service quality and operational efficiency through collaboration with outsourcing partners and analysis of user feedback. Ideal candidates are pursuing a degree in business or a related field and are fluent in French and English. The internship offers a flexible remote work environment and valuable insights into operational tasks. Candidates who are detail-oriented and curious are encouraged to apply.

Prestations

Flexible remote work options

Work from anywhere for full-time employees

Contribution to ClassPass subscription

Yearly off-site events

8-week paid parental leave

Qualifications

• Current student in business, engineering, or related field.
• Eager to learn and contribute to user experience improvements.
• Comfortable with data analysis and deriving insights.

Responsabilités

• Support collaboration with outsourcing partners.
• Analyze and share user feedback from support tickets.
• Audit and improve internal processes.

Connaissances

Curiosity

Detail-oriented

Analytical skills

Team player

Fluent in English

Native French

Formation

Currently studying in a business or related field

Description du poste

About

Joko helps consumers shop smarter. Their ambition is to revolutionize how people shop, empowering them to find what they need, make informed decisions, and save money. Joko is a tech company founded in Paris with an international team of 80+ talents spread across Paris, Barcelona, and New York, with some working remotely. As a certified B Corporation, they are committed to making a difference for the communities they serve, including the 5 million consumers already using Joko to save money every day at over 10,000 merchants.

Over the years, they have expanded their value proposition to help consumers make smarter shopping decisions with features such as cashback, buy‑now‑pay‑later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, they are dedicating significant resources to an AI‑powered assistant that helps users find the right product based on criteria like price, quality, or environmental impact across the global e‑commerce catalog. After reaching profitability in their core market, they are expanding internationally with a primary focus on the US. It’s still day 1 at Joko; come build the future of shopping with us!

Job Description

At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money. Founded in Paris, Joko is a tech company and certified B Corp with over 80 talents across Paris, Barcelona, and New York (and beyond). More than 5 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI‑powered shopping assistant to help users find the best products by price, quality, and impact. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US.

It’s still day 1, come build the future of shopping with us!

Our Customer Service

Our mission is to make each of our users feel special by answering their requests quickly and in a personalized way. We are the voice of our users at Joko. All the decisions we make aim to ensure their satisfaction, and we strive to provide the best customer service possible. We collaborate closely with other teams to offer a seamless experience when users contact us, and we make sure our agents have the tools and processes they need to succeed.

What you will do

As an Operations Manager Intern, you’ll support the smooth running of our daily operations and help improve our service quality. You’ll gain hands‑on experience working across departments, managing outsourced partners, and contributing to key operational initiatives.

Your Responsibilities

• Support the collaboration with our outsourcing partners, ensuring quality standards are met and agents are well‑equipped through training and updated documentation.
• Act as the voice of our users internally by analysing and sharing user feedback gathered from support tickets.
• Assist in auditing and improving internal processes, including training, documentation, and quality control.
• Work alongside our Data and Business Operations teams to identify opportunities for operational improvements.
• Help monitor and coordinate day‑to‑day operations with our outsourcing teams to ensure consistency, accuracy, and efficiency in handling user requests.
• Help monitor performance metrics (KPIs) and contribute to reporting efforts.

Our perks

At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through:

• Flexible remote (for specific fully‑remote positions): If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we provide access to a coworking space and a coworking budget.
• Work from anywhere (full‑time only): Want to spend a month working from Italy? Full‑time employees can work from most countries in the world for up to 3 months per year.

On top of that, we offer plenty of perks (some for everyone, others only for full‑time positions):

• 🇺🇸 After 4 years, spend one month in our New York office
• 🌴 Yearly off‑site in amazing locations, plus a team‑building budget and quarterly in‑person gatherings
• 💪 Contribution to your ClassPass subscription
• 🍼 8‑week paid parental leave

…and much more; check the full list here!

Preferred Experience

• Background: You are currently studying in a business, engineering, or related field and are looking for a 6‑month internship.
• Mindset: You’re curious, detail‑oriented, and deeply care about delivering a great user experience.
• Analytical: You’re comfortable with data and eager to learn how to turn insights into actions.
• Team Player: You enjoy working collaboratively and proactively solving problems.
• Languages: You are native in French and fluent in English, both written and spoken.

Recruitment Process

1. Intro call: Quick screening with the Hiring Manager or a recruiter.
2. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams).
3. Step 2 – Role‑specific assessments
   • For non‑tech roles: Take‑home case study followed by a 45‑min debrief. We assess both your output and how you think in real time. The exercise will be relevant to the role (e.g. analysis, strategy, or process design).
   • For tech roles: Live technical interviews – coding interview + system design interview.
   • For research internships, an additional round may involve analysing and presenting a research paper.
4. Step 3 – Founders interview (45 min): Conversation with two of our founders.
5. References: Up to five calls with former colleagues or managers.

☕ You may also be invited for coffee with team members to get a feel for our culture.

Additional Information

• Contract Type: Internship
• Location: Paris
• Possible partial remote

Type d’emploi

Stage / Alternance

Fonction