Multilingual Customer Service Reps On-site / Remote

Cbtalents; Paris; À distance; EUR 24 000 - 30 000; Plein temps

Résumé du poste

Cbtalents recherche des représentants du service client parlant français, italien ou espagnol, pour rejoindre son équipe internationale. Ce poste est axé sur l'assistance utilisateur au sein d'une équipe de sécurité en ligne, où l'empathie et le professionnalisme sont essentiels. Les candidats doivent démontrer une aisance linguistique et des compétences analytiques, ainsi qu'une sensibilité culturelle. Une expérience en service client et un diplôme de niveau secondaire sont requis.

Qualifications

• Expérience précédente en service client ou modération est un atout.
• Capacité à évaluer des situations complexes.
• Sensibilité aux normes sociales et comportements numériques.

Responsabilités

• Assister les utilisateurs avec empathie et professionnalisme.
• Enquêter sur les problèmes de compte et modérer le contenu sensible.
• Partager des idées pour améliorer les processus et l'expérience client.

Connaissances

Compétences en communication

Sens de l'empathie

Esprit analytique

Compétences en saisie de données

Sensibilité culturelle

Formation

Diplôme de niveau secondaire

Outils

Windows

Description du poste

Now Hiring : French Italian & Spanish-Speaking Customer Service Representatives Remote in Greece

Work Location : Remote (based in Greece)

Languages Required : French (C1) Italian (C1) or Spanish (C1) English (B2)

Start Date : ASAP

Are you passionate about creating a safer and more inclusive online space Do you have a natural talent for communication and problem-solving If so we invite you to join a dynamic international team as a Customer Service Representative !

Your Responsibilities

As part of our Trust & Safety support team you will :

Assist users with empathy and professionalism ensuring high-quality support.

Gain deep knowledge of platform guidelines community standards and internal policies.

Make thoughtful and fair decisions to support a positive user experience.

Maintain a warm and respectful tone in all written and verbal communication.

Investigate account issues review user reports and moderate sensitive content.

Share ideas to improve processes and enhance the customer experience.

Identify behavioral trends and help refine internal procedures.

Review flagged content with care accuracy and discretion.

Contribute to ongoing improvements in operational efficiency and quality.

What Were Looking For

Language Proficiency : Fluency in French Italian or Spanish (C1) and strong English (B2).

Analytical Thinking : Ability to assess complex situations and apply policy appropriately.

Education : High school diploma required; higher education or military experience is a plus.

Experience : Previous customer service moderation or BPO experience is an advantage.

Cultural Awareness : Sensitivity to social norms and digital behavior across different regions.

EU citizenship or valid Greek residency

Why Join Us

At the core of our work is a deep commitment to community and digital well-being . As part of our team youll help create positive respectful and safe experiences for users around the world.

If you are empathetic detail-oriented and ready to make a difference in the online space we want to hear from you!

Apply today and be part of a mission to shape a better digital world.

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1