Key Account Manager Saint-Martin-de-Crau

Katoen Natie; Saint-Martin-de-Crau; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading logistics firm in Saint Martin de Crau seeks a Key Account Manager to enhance client relationships and service quality. The candidate will monitor profitability, manage contracts, and ensure compliance with agreements. Ideal applicants will have a Bachelor's degree, fluent English and French, and at least 5 years of experience. This role offers a dynamic working environment with significant responsibilities and an attractive salary package.

Prestations

Exciting job in a dynamic company

High responsibility

Attractive salary package

Qualifications

• Minimum 5 years of relevant experience.
• Willingness to travel required.
• Intensive professional experience in English and French.
• Additional language skills are a plus.
• Basic negotiation and financial analysis skills.

Responsabilités

• Manage client relationships and monitor service quality.
• Ensure compliance with contractual agreements.
• Develop customer satisfaction plans and maintain client communication.
• Provide monthly accurate invoicing and manage P&L responsibilities.

Connaissances

Committed

Social

Analytical

Bird’s eye perspective

Jack-Of-All-Trades

Formation

Bachelor degree in economics or similar experience

Outils

Excel

PowerPoint

Description du poste

Key Account Manager – Saint Martin de Crau (France)

To support this fast growing business unit, Katoen Natie is looking for a Key Account Manager for its site in Saint Martin de Crau (France).

Responsibilities

• Responsible for one or more clients, focusing on the commercial relationship and the monitoring of the quality of the services provided.
• Guarantees the legal coverage of the performed (logistics) activities.
• Develops a good working relationship with customers to enhance customer satisfaction and customer retention.
• Is the internal key source regarding customer and market intelligence for his/her customer portfolio.
• Follows up closely and comments the profitability of these customers internally.
• Monitors the compliance with the contractual agreement from both the customer and the own organization.
• Negotiates and renegotiates contract extensions or ad hoc services.
• Determines the most crucial needs of assigned customers and translates this into an annual key account plan to ensure that they receive first‑class customer care and service.
• Performs an annual customer satisfaction query and responds to this with an action plan.
• Interacts and communicates with the client on a regular basis to determine changing tastes and preferences.
• Guarantees monthly accurate invoicing.
• Delivers the annual budget and comments the financial result in a monthly management letter.
• Has full P&L responsibility for the assigned customers.
• As there is no hierarchical link, it is crucial that the Key Account Manager develops a relationship of trust and confidence with the Operations manager.

Toolkit

• Monthly management meeting
• Volume review & forecast
• KPI performance
• Issue log review
• Legal/contract dashboard
• Customer satisfaction query
• Management letter
• Communication plan

Your profile

• Keywords: Committed / Social / Analytical / Bird’s eye perspective / Jack-Of-All-Trades
• Education: Minimum Bachelor degree, preferably in economics, or similar by experience
• Willingness to travel
• English: intensive professional experience
• French: intensive professional experience
• Additional language skills are a plus.
• Advanced Excel knowledge
• Advanced PowerPoint knowledge
• Basic negotiation skills.
• Basic financial analysis skills.

Required experience - 5 years

Minimum 5 years experience required.

We offer

• An exciting job in a leading dynamic company with no‑nonsense culture.
• A job with high responsibility and lots of variety.
• An attractive salary package.