ITINERANT SERVICE TECHNICIAN M/F

Ingersoll Rand; Saint-Cyr-l'École; Hybride; EUR 35 000 - 45 000; Plein temps

Résumé du poste

Une entreprise de technologie recherche un Technicien Service Itinérant M / F pour effectuer des audits et des interventions auprès de clients à travers la France. Le candidat idéal doit avoir 3 à 5 ans d'expérience en maintenance et une bonne maîtrise des compresseurs. Des compétences en diagnostic technique et en service client sont essentielles. L'entreprise offre un véhicule de service et d'autres avantages.

Prestations

Véhicule de service

Carte bancaire professionnelle

Assurance santé familiale

Tickets restaurants

Accord de participation

Compte d'épargne temps monétisable

Options d'achat d'actions

Formations LinkedIn

Opportunités de développement continu

Qualifications

• 3 à 5 ans d'expérience en tant que technicien de terrain.
• Connaissances de niveau BTS en maintenance.

Responsabilités

• Effectuer des audits/mesures de la qualité de l'air.
• Recevoir les demandes de service client par téléphone.
• Réaliser des interventions de maintenance et d'installation.
• Former techniquement les clients sur les produits.

Connaissances

Connaissances techniques des compresseurs

Maîtrise des outils informatiques (Office Pack, Outlook, SAP)

Lecture de plans et diagrammes techniques

Diagnostiquer un dysfonctionnement d'équipement industriel

Assistance technique aux clients

Fluent in English

Description du poste

ITINERANT SERVICE TECHNICIAN M / F

Location

Itinerant at least 50% in France. Position based near the office in Saint-Cyr-l'Ecole.

Position Summary

Assist in the development of the company's Services activity in conjunction with the sales teams and customers, in order to guarantee operational and commercial performance as well as customer satisfaction in line with the commercial strategy established by the company.

Responsibilities

Audits / Measurements:

• Carry out audits / measurements of air quality at customers' sites and establish recommendations and reporting

After-sales service:

• Receive customer service telephone requests for pre-diagnosis for an intervention if necessary
• Provide prevention, information and recommendations to customers. You are a source of proposals for after-sales service and make recommendations adapted to the customer's needs.
• Manage troubleshooting priorities
• Draw up after-sales service intervention reports

Installations / Commissioning of equipment:

• Carry out expertise, repairs, preventive and curative maintenance, installations and commissioning at customers' sites (national territory; metropolitan France, and more rarely abroad). Travel represents at least 50% of the time; the rest of the time will be spent on facilities and office (administrative, etc.).
• Coordinate the installation and commissioning of PARTENAIR products at customers' sites in conjunction with the various internal departments, subcontractors and customers
• Provide technical training of our products to customers (mastery of the product range)

Security:

• Respecting and enforcing safety rules

Relationship with other departments: All departments of the company

Relations with external organizations: Distributors, direct customers, suppliers, subcontractors

Basic Qualifications

• 3 / 5 years of experience as a field technician and subcontractor management
• The job requires knowledge of BTS maintenance level
• This position is open to people with disabilities.

Key Competencies

Skills:

• Technical knowledge of compressors and / or air treatment
• Mastery of the company's IT tools (Office Pack, Outlook, SAP, etc.)
• Reading of plans and / or technical diagrams
• Detecting the origin of a failure
• Diagnosing a malfunction of industrial equipment
• Technical assistance to customers

Languages:

• French: mother tongue
• English: Business, B1 level required

Knowing how to be linked to the function:

• Fluency in English
• Rigour, organization
• Sense of listening and service
• Results-oriented culture
• Voluntary, persevering
• National (

50% of the time) and sporadically international mobility

• B licence
• Electrical accreditation

What we offer

• Service vehicle
• Business bank card
• Family health insurance
• Tickets restaurants
• Profit-sharing agreement
• Monetizable Time Savings Account
• Share Options
• LinkedIn Learnings
• Continuous development and growth opportunities