IT Support Engineer, IT Services

Amazon; Clichy; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading tech company in Clichy is seeking an ITS Support Engineer to provide seamless technical support to employees. This role involves troubleshooting and resolving hardware and software issues while mentoring peers. Candidates should have a high school diploma and relevant technical experience. Join a diverse and dynamic IT Services team focused on innovative solutions and continuous improvement. Full-time role offering a collaborative work environment.

Prestations

Comprehensive benefits package

Opportunities for professional growth

Inclusive team culture

Qualifications

• Experience troubleshooting and debugging technical systems.
• Experience in networking administration and troubleshooting.
• Experience with Windows and Linux operating systems.

Responsabilités

• Deliver on-site high quality hands-on support diagnosing and troubleshooting issues.
• Provide on-call support for high severity incidents.
• Assist with activities to triage and elevate system or network outages.

Connaissances

Engineering Support

Information Security

Data Analysis

Formation

High school diploma or equivalent

Outils

Microsoft Windows Server

Windows Operating System

Linux Operating System

Description du poste

About the Role

As an ITS Support Engineer youll be the go-to knowledge expert for Amazons corporate employees providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazons ITS Support Engineers are dedicated dependable and customer focused owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. Youll engage with Amazonians across various teams owning and recognizing their unique IT needs and provide personalized high-quality support. Youll be a trusted advisor a problem-solver taking initiative to diagnose troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.

Key Job Responsibilities

• Deliver on-site high quality hands-on support diagnosing troubleshooting and resolving issues successfully evaluating log files to determine the health of systems software and hardware
• Provide on-call support for high severity incidents and act as an escalation point of contact for team
• Assist with activities to triage and elevate system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts training and developing peers and new team members as a mentor seeking and leveraging diverse perspectives in all activities
• Continuously expand skills learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

A Day in the Life

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skill-sets. If youre passionate about this role and want to make an impact on a global scale please apply!

Benefits

Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.

About the Team

Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture

Here at Amazon its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. We embrace curiosity and continuous learning empowering you to grow both personally and professionally through mentorship knowledge-sharing and career-advancing resources helping you develop into a better-rounded professional.

If youre ready to join a team of passionate problem-solvers and make a real impact apply now to become an ITS Support Engineer at Amazon!

Required Experience

• Experience troubleshooting and debugging technical systems
• Experience in troubleshooting installation fault finding and repairs
• Experience in technical support or experience in networking administration and troubleshooting and experience deploying managing and optimizing Microsoft Windows Server
• Experience in Network protocols like DNS/DHCP/TCP or experience in managing and troublshooting network and experience in web security
• Experience with Windows and Linux operating systems
• Experience working in a large-scale networking environment
• High school or equivalent diploma
• 1 years of Windows Server technologies: AD DFS Print Services SCCM experience
• 2 years of troubleshooting in a multi-user high availability environment experience
• 2 years of PC repair troubleshooting deployment and liquidation experience
• 1 years of IT client server and network service delivery experience
• 2 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
• 2 years of corporate setting Windows Mac or Linux Operating systems support experience
• 2 years of supporting and maintaining a corporate network environment experience

Key Skills

• Engineering Support
• Law Enforcement
• ABB
• Information Security
• Adobe Dreamweaver
• Data Analysis

Employment Type : Full-Time

Department / Functional Area: Technical Services

Experience: years

Vacancy: 1

It Support Engineer • Clichy, Île-de-France, France

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.