IT Network / System Administration apprentice

Idemia; Fontaine-lès-Dijon; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading technology provider in Fontaine-lès-Dijon is seeking an IT support professional to install and maintain operating systems and applications, troubleshoot IT issues, and ensure system performance. Key responsibilities include managing IT components, creating documentation, and providing Level 1 and Level 2 support. Ideal candidates will have strong troubleshooting skills and experience in IT support.

Qualifications

• Experience in installing and maintaining operating systems and applications.
• Ability to troubleshoot IT problems and coordinate with users and support teams.
• Understanding of backup systems and service availability planning.

Responsabilités

• Install and maintain operating systems and applications.
• Troubleshoot problems and coordinate with internal support.
• Manage IT components, licensing, and software inventory.
• Create and maintain documentation for activities.
• Provide Level 1 and Level 2 IT support.

Connaissances

IT support experience

Troubleshooting

Virtualization

Documentation skills

Knowledge of network devices

Description du poste

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide.

Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

Purpose

This role installs and maintains operating systems, applications, servers, virtualization, network devices and backup systems to ensure stable performance.

Key Missions

• Responds to the day-to-day business needs according with priorities
• Troubleshoots problem source through discussions with users and coordinates with internal organization support and operations groups and with vendors to resolve problems
• Stays up-to-date on information technology and aligns it with IDEMIA and Divisions' technology strategy
• Acquires, installs and upgrades IT components, licensing and software, and manages inventory
• Ensures to follow governance model and processes (change management, root cause analysis, documentation, etc.)
• Creates and maintains documentation related to their activities
• Ensures and supports Division standards about safety and security as well as industry and legal regulations
• Plans service availibity according to business requirements (this may include defining redundancy, backup implementation)
• Executes simple day to day administration and networking tasks, may support on complex tasks
• Performs patching and ensures the documentation is up to date
• Provide Level 1 and Level 2 IT support within the factory environment
• Works with the guidance of a more experience team member