IT Help Desk Technician

ThinkTech LLC; France; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A technology solutions company in France is looking for a competent Help desk technician to assist customers with technical issues. The ideal candidate will have a background in IT with strong communication skills and a customer-oriented attitude. Responsibilities include diagnosing problems and providing quick solutions to preserve the company's reputation.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.

Responsabilités

• Provide fast and useful technical assistance on computer systems.
• Answer queries on basic technical issues.
• Offer advice to solve customer issues.

Connaissances

Technical knowledge

Communication skills

Customer service

Problem-solving

Formation

BSc/BA in IT, Computer Science or relevant field

Description du poste

Job brief

We are looking for a competentHelp desk technicianto provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements

• Proven experience as ahelp desk technicianor other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field