Hybrid Enterprise CSM — Growth & Adoption Leader

Datadog,; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading SaaS company is seeking an Enterprise Customer Success Manager in Paris to proactively manage relationships with strategic customers. This role emphasizes customer advocacy and product adoption, requiring strong communication skills and a background in account management. The successful candidate will coordinate with internal teams and ensure a positive customer experience, making responsible contributions to business growth. Join this innovative environment that values diversity and continuous professional development.

Prestations

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy program

New hire stock equity (RSUs)

Continuous professional development

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Able to manage a wide portfolio of accounts.
• Knowledgeable in working with Fortune 1000 companies.
• Ability to cater to a specific audience.

Responsabilités

• Drive new product attachment and build relationships with customers.
• Collaborate with internal teams to ensure customer success.
• Project manage the onboarding process for new customers.
• Monitor usage trends to identify growth opportunities.

Connaissances

Customer-centric approach

Strong communication skills

Attention to detail

Portfolio management

Experience in B2B tech

Fluent English

Description du poste

A leading SaaS company is seeking an Enterprise Customer Success Manager in Paris to proactively manage relationships with strategic customers. This role emphasizes customer advocacy and product adoption, requiring strong communication skills and a background in account management. The successful candidate will coordinate with internal teams and ensure a positive customer experience, making responsible contributions to business growth. Join this innovative environment that values diversity and continuous professional development.