Hotel Front Desk Clerk

AIRBUS; Toulouse; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Une entreprise aéronautique internationale recherche un Manager des équipements de maintenance programmée & GSE pour son département de services clients à Toulouse. Ce poste implique la gestion de 4000 requêtes par an, l'amélioration continue des processus et des outils, ainsi qu'une forte interaction avec des clients mondiaux. Le candidat idéal doit avoir au moins 5 ans d'expérience en gestion de requêtes orientées clients et en maintien de la qualité des réponses.

Prestations

Salaire attractif

Jours de congé supplémentaires

Opportunités de développement professionnel

Qualifications

• Au moins 5 ans d'expérience en gestion de requêtes clients.
• Connaissance en maintenance programmée et RDAF.
• Capacité à communiquer efficacement avec des cultures diverses.

Responsabilités

• Gérer les requêtes des clients et assurer leur satisfaction.
• Monitorez la performance du sous-traitant en matière de réponses.
• Conduire des réunions d'interface avec les parties prenantes.

Connaissances

Orientation client

Anglais courant

Compétences en négociation

Formation

Expérience en ingénierie aéronautique

Gestion de la documentation Airbus

Description du poste

Description du poste :

Job Description :

• Airbus Commercial Aircraft* is looking for a * Scheduled Maintenance & Ground Support equipment (GSE) Front desk manager * * (f / m) * to join our *Customer Services Department* based in Toulouse, France.

You will join a team of highly motivated professionals across the globe, striving to develop and deliver value‑adding support and services to our customers in the field of Maintenance & Retrofit Engineering (SIM) within customer services organisation.

Within SIM, the Schedule Maintenance organization has the mission to deliver and provide an added value to the Schedule Maintenance package (MRBR, MPD, ALI / ALS...) to maintain continued aircraft airworthiness and improve Customers operations & profitability.

In addition, our GSE organisation deals with the development of any new tools to be used for in‑service A / C.

We are developing a unique front desk for the SIM perimeter. We want to reinforce our capacity to answer the customers queries by improving our time coverage, our quality performance and finally our on‑time deliveries.

In this context, you will contribute to the Scheduled Maintenance & GSE Front Desk performance and to drive continuous improvement related to Customer Front Desk process, tools, governance to ensure the best queries answer is provided to our customers.

Context and dimension of the role :

• Part of 24 / 7 Front Desk organisations (covered by several teams worldwide)
• Transverse role in relation with Schedule Maintenance & GSE organization based in European Airbus sites, Mobile, India and China - 200 FTE
• Management of 1 subcontractor
• 4000 queries per year related to standard Schedule Maintenance & knowledge on ASAC-FCD-AMPES-RDAF, Services and Customer Services Organization
• 2000 queries for the GSE domain.
• Customers are potentially all Airbus customers worldwide
• All Airbus Platforms

Working environment : Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you :

• Financial rewards : Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance : Extra days‑off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health : Complementary health insurance coverage (disability, invalidity, death). Depending on the site : health services center, concierge services, gym, carpooling application.
• Individual development : Great upskilling opportunities and development prospects with unlimited access to +10.000 e‑learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
• Flexible working arrangements to stimulate innovative thinking.

Your challenges :

• Dispatch to the right department, Answer to the internal & External Customer queries, Launch RDAF when necessary (initial or extension), to meet the Customer satisfaction, Quality and On‑time delivery performances.
• Monitor subcontracting performance of answers to customer queries (OTD, RFT, Subcontractor autonomy,...)
• Lead interface meetings with main stakeholders (Customer Care Center, Tech Data, field rep network, airworthiness team,...) to ensure an appropriate handover to support Customers.
• Escalate any blocked query / risk to the organization to ensure a timely response to the customer.
• Be the referent for any question related to queries specificities (e.g. TRM tool, RDAF,...)
• Ensure a good communication and provide technical expertise to the FrontDesk officer located in the other Airbus sites (such as Beijing, in Europe and Mobile).
• Manage monthly Quality Review Meeting with the subcontractor.
• Seek for continuous improvement to restore and/or maintain performance.
• By checking the answer, ensure coordination with Quality department to define action plan to improve quality of queries answers.
• Ensure trainings and awareness are organized within the Schedule Maintenance teams.
• Assess and provide the required resource, budget, make or by strategy to meet the Customer Front Desk ambition. Input for yearly OP exercise.

Your boarding pass :

Experience :

• At least 5 years of experiences in the following domains:
• Answering of Customers Queries
• Schedule Maintenance content, process and RDAF Management
• A / C engineering and configuration management (structure or system)
• Documentations production knowledge
• Airbus documentation (SRM / ASR, AMM / MP, IPC / AIPC, PMS, AWL, MRBR, ALS / ALI etc...)
• Part 145 regulations and environment
• Aircraft maintenance and airlines operations

Soft skills :

• Customer oriented mindset
• Fluent in written & spoken English
• Build a trustful and inclusive environment
• Capacity to communicate and be adaptable to different cultures
• Good negotiation interpersonal and communication skills

Take your career to a new level and apply online now!

#LI-FM1

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company : AIRBUS SAS

Employment Type : Permanent

Classe Emploi (France) : Classe G13

Experience Level : Professional

Job Family : Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.