Hotel Care Strategy Director | Governance & Growth

AccorCorpo; À distance; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A global hospitality leader in France is seeking an experienced individual to join their team at Accor Tech & Digital. You will be responsible for managing performance metrics for Hotel Care, driving sourcing strategies, and developing the team. Candidates should have a minimum of 8 years of management experience, fluent in both English and French. This role offers flexibility with remote work options and contributes to innovative technology solutions in the hospitality sector.

Prestations

Flexible work options

Continuous training programs

Meal vouchers

Health insurance

Sustainable mobility package

Qualifications

• Minimum 8 years of management experience.
• International & operational experience is a plus.
• Dynamic, proactive and autonomous.
• Strong communication & presentation skills.
• Fluent in English & French.

Responsabilités

• Specify & analyze OKRs, KPIs and quality scores for Hotel Care.
• Define and drive Hotel Care BPO sourcing strategy.
• Management and development of the team.

Connaissances

Management experience

Strong communication skills

Fluency in English

Fluency in French

Dynamic and proactive mindset

Presentation skills

Outils

PowerPoint

Service Now

Description du poste

A global hospitality leader in France is seeking an experienced individual to join their team at Accor Tech & Digital. You will be responsible for managing performance metrics for Hotel Care, driving sourcing strategies, and developing the team. Candidates should have a minimum of 8 years of management experience, fluent in both English and French. This role offers flexibility with remote work options and contributes to innovative technology solutions in the hospitality sector.