Head of Operations - DMC

Nityo Infotech; Lyon; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading tourism management company in Lyon is seeking an Operations Head - DMC to lead the strategic development and promotion of destinations. You will enhance visitor experiences through optimizing resources and fostering relationships with local stakeholders. The ideal candidate has over 7 years of experience in tourism management and strong stakeholder engagement skills. This role also requires strong analytical abilities and excellent leadership skills, aiming to promote sustainability in tourism practices.

Qualifications

• 7+ years of experience in destination management, tourism, or hospitality.
• At least 3 years in a leadership role.
• Proven experience in stakeholder engagement.

Responsabilités

• Develop and implement destination management strategy.
• Build and maintain relationships with local stakeholders.
• Oversee marketing campaigns to promote destination.
• Monitor tourism trends and visitor feedback.

Connaissances

Leadership skills

Analytical abilities

Project management

Interpersonal skills

Cultural awareness

Formation

Bachelor’s degree in related field

Master’s degree preferred

Description du poste

Job Summary

The Operations Head - DMC will lead the strategic development and promotion of our destinations, enhancing visitor experiences and driving sustainable tourism. This role is essential in fostering relationships with local stakeholders, optimizing resources, and ensuring the destination’s growth and sustainability.

Key Responsibilities

• Develop and implement a comprehensive destination management strategy that aligns with organizational goals and promotes sustainable tourism practices.
• Build and maintain strong relationships with local governments, tourism boards, businesses, and community organizations to foster collaboration.
• Oversee the development of marketing campaigns to promote the destination, targeting specific demographics and markets.
• Identify opportunities to improve the visitor experience through product development, services, and infrastructure enhancements.
• Monitor tourism trends, visitor statistics, and feedback to inform strategy and decision‑making.
• Promote environmentally responsible practices and initiatives that support the long‑term sustainability of the destination.

Qualifications

• Bachelor’s degree in Tourism Management, Hospitality, Business Administration, or a related field; Master’s preferred.
• 7+ years of experience in destination management, tourism, or hospitality, with at least 3 years in a leadership role.
• Proven experience in stakeholder engagement and collaborative project management.
• Strong understanding of tourism marketing, branding, and economic development.

Skills

• Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams and stakeholders.
• Strong analytical abilities to assess market trends and visitor data for strategic planning.
• Experience managing multiple projects, budgets, and timelines effectively.
• Understanding of diverse cultures and the ability to promote inclusivity in destination experiences.