Head of AI-Powered Customer Success

Modjo; Paris; Sur place; EUR 80 000 - 120 000; Plein temps

Résumé du poste

A dynamic B2B sales technology firm in France is seeking a Customer Success Leader to drive the transition to AI-powered sales for customers. Responsibilities include managing success and support teams, ensuring renewals, and enhancing net retention through strong product engagement. The ideal candidate has over 10 years in Customer Success, with a solid B2B SaaS understanding and experience in leading teams through critical growth transitions. This role offers a chance to significantly impact the future of B2B sales.

Qualifications

• 10+ years of experience in a Customer Success role with 4+ years in leadership.
• Strong B2B SaaS background understanding B2B sales cycles and CRM ecosystems.
• Proven track record of collaboration with Product, Marketing, and Operations.

Responsabilités

• Lead the transition to AI-powered sales for customers.
• Manage Customer Success and Support teams.
• Drive renewals and net retention with strong product adoption.
• Build and structure scalable processes for customer management.
• Establish feedback loops to inform product development.

Connaissances

Customer Success Playbook design

Digital Customer Experience management

People Leadership

AI Evangelism

Change Management

B2B Experience with complex organizations

Description du poste

A dynamic B2B sales technology firm in France is seeking a Customer Success Leader to drive the transition to AI-powered sales for customers. Responsibilities include managing success and support teams, ensuring renewals, and enhancing net retention through strong product engagement. The ideal candidate has over 10 years in Customer Success, with a solid B2B SaaS understanding and experience in leading teams through critical growth transitions. This role offers a chance to significantly impact the future of B2B sales.