Front Office Manager - (on board luxury river cruise ship)

Scenic Tours Europe AG; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A luxury cruise company is seeking a Front Office Manager for its luxury river cruise ships. The role involves managing daily operations, training staff, and overseeing guest services. Ideal candidates will have at least 2 years of experience in a similar role and strong English skills, with French as a plus. This position offers a unique opportunity to work in a dynamic environment on luxury cruises.

Qualifications

• Min. 2 years' experience as Front Office Manager in 4* or 5* operations (hotel and/or cruise ships).
• French language proficiency can be an advantage.
• Experience in bookkeeping, accounting, ordering, and inventory controlling.

Responsabilités

• Manage the daily operation of the front office.
• Conduct trainings and supervise front desk staff.
• Assist and replace the hotel manager if required.

Connaissances

Proficient in spoken and written English

Highly organized

Strong computer skills (MS Office)

Good problem-solving skills

Complaint management skills

Description du poste

Front Office Manager - (on board luxury river cruise ship)

Qualifications

• Min. 2 years' experience as Front Office Manager in 4* or 5* operations (hotel and/or cruise ships)
• Highly proficient in spoken and written English; French can be an advantage
• Strong computer skills (MS Office)
• Experience in bookkeeping, accounting, ordering, and inventory controlling
• Self-organized, disciplined, and reliable
• Good problem-solving skills
• Complaint management skills
• Stress tolerant

Role and Responsibilities

• Actively manage the daily operation of the front office
• Conduct trainings, coordinate, and supervise the front desk staff
• Assist and replace the hotel manager if required
• Prepare and send the port reports for arrival and departure
• Supervise the onboard boutique
• Monitor and control daily account closings performed by the night auditor
• Cruise preparations
• Administer cruise closings, including invoice controls, credit card settlements, and record onboard revenues
• Prepare on-duty schedules in accordance with legal requirements
• Be familiar with all docking locations and shore excursions
• In charge of monthly inventories
• Handle guest complaints
• Distribute information within the team as well as to other departments
• Ensure shore-side IT support if required
• Arrange external laundry suppliers
• Introduction and documentation of joining crew members
• Conduct evaluations of the front desk team with the assistance of the hotel manager
• Monitor and ensure necessary on-board discipline
• Ensure no unauthorized persons are entering the vessel
• Participate in all safety drills
• Report any potential safety hazards
• Responsible for AGE control panel and codes
• Maintain and update safety book
• Update safety role and in-port-manning lists
• Participate in scheduled trainings, briefings, and meetings

Side Tasks

• Perform any other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading
• Assist other departments as per supervisor's instruction