Front Desk Agent

Mandarin Oriental Hotel Group Limited; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A luxury hotel in Paris is seeking a Front Desk Agent to join their Front Office team. Responsibility includes welcoming guests, managing check-ins and check-outs, and ensuring guest satisfaction. Candidates should have 2 years of experience in upscale hospitality, fluency in English and French, and preferably knowledge of Opera (PMS). Join a prestigious establishment that values training and wellness.

Prestations

13th month bonus

100% public transport reimbursement

€45 Uber credit after last metro

Sustainable mobility package

Staff cafeteria

70% coverage of health insurance premium

Qualifications

• 2 years experience in a similar position within upscale hospitality.
• Fluency in English and French plus a third language required.

Responsabilités

• Welcome guests following established procedures.
• Ensure guest satisfaction and handle complaints.
• Manage check-ins and check-outs.
• Anticipate guest expectations and provide exceptional service.
• Apply Forbes quality standards.
• Manage billing and cash float.

Connaissances

Interpersonal skills

Active listening

Enthusiasm

Fluency in English

Fluency in French

Knowledge of Opera (PMS)

Outils

Opera

Description du poste

Mandarin Oriental Lutetia, Paris is looking for a Front Desk Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

An icon of Parisian elegance since 1910, Mandarin Oriental Lutetia, Paris embodies the spirit of the Left Bank—where history meets modern luxury. Nestled in Saint-Germain-des-Prés, this Palace offers refined gastronomy, a holistic spa, and 184 rooms including stunning suites and signature apartments. From the vibrant Brasserie to the intimate Joséphine Bar, every space invites unforgettable moments. More than a stay, it’s a celebration of French savoir-faire and the unique soul of the Left Bank.

About the job

Based at Mandarin Oriental Lutetia, Paris within the Front Office Department, the Front Desk Agent is in charge of welcoming guest in hotel.

As Reservations Agent, you will be responsible for the following duties:

• Welcoming guests in line with established procedures before, during, and after their stay.
• Ensuring guest satisfaction and addressing any needs.
• Handling check-ins and check-outs.
• Escorting guests to their rooms.Anticipating guest expectations and providing exceptional service.
• Applying Forbes quality standards.
• Managing billing and cash float.

As Front Desk Agent we expect from you:

• You have a 2 years experience in a similar position within the upscale hospitality sector.
• Your interpersonal skills, active listening, and enthusiasm are true assets for this role.
• Fluency in English and French is required, along with a third language.
• Knowledge of Opera (PMS) is preferred.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Our local benefits:

• 13th month bonus
• 100% public transport reimbursement
• €45 Uber credit after the last metro
• Sustainbale mobility package
• Staff cafeteria
• 70% coverage of the health insurance premium

We’re Fans. Are you?