French-speaking Customer Specialist - Relocate to Lisbon

Workster; Montpellier; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading BPO company is seeking a French-speaking Customer Advisor for an exciting opportunity in Lisbon, Portugal. This role involves providing customer support for small and medium-sized businesses via live chat, email, and phone. Candidates must be fluent in French and possess good English skills, with a focus on customer satisfaction. A competitive salary, full relocation package, and extensive onboarding are offered, making this an ideal entry point for an international career in customer support.

Prestations

Competitive salary

Monthly, quarterly, and holiday performance bonuses

Full relocation package

International Mobility Program

Private medical and dental insurance

Life insurance

Flexible working hours

In-office gym

Qualifications

• Fluent in French (C2) and good English (B2 minimum).
• Willingness to relocate abroad.
• Strong communication skills with a customer-focused mindset.
• Goal-oriented, proactive, and collaborative.

Responsabilités

• Provide support to SMBs via live chat, email, and phone.
• Deliver professional customer service in French and English.
• Support customers pre- and post-sales for self-service products.
• Assist users with tools and products to enhance customer experience.
• Identify common issues and trends, helping advertisers resolve them.

Connaissances

Fluent French (C2)

Good English (B2)

Strong communication skills

Customer-focused mindset

Goal-oriented

Proactive

Collaborative

Description du poste

Workster is partnering with a leading BPO company to recruit French-speaking Customer Advisor for an exciting opportunity in Lisbon, with a fantastic relocation package, including permanent company accomodation. This is a great chance to begin your international career in a dynamic and supportive environment.

Location: Lisbon

Languages Required: French (C2), English (B2)

What We Offer

• Competitive salary based on experience and performance
• Monthly, quarterly, and holiday performance bonuses
• Full relocation package: flight ticket, airport pickup and long-term accommodation
• Full onboarding and training for the company and project
• Career development programs and specialized training
• Portuguese language lessons
• International Mobility Program
• Supportive, creative, and multicultural team

Additional Benefits:

• Private medical and dental insurance
• Life insurance
• Subsidies for language courses and professional training
• In-office gym
• Flexible working hours and possibility to work remotely
• Holiday gifts and social benefits
• Computer and mobile phone for personal use
• Coffee, tea, and beverages at the office

Your Responsibilities

• Provide support to small and medium-sized businesses (SMBs) via live chat, email, and phone
• Deliver professional customer service in both French and English
• Support customers both pre- and post-sales for self-service products
• Assist users with tools and products to improve overall customer experience
• Identify common issues and trends and help advertisers resolve them

Requirements

• Fluent French (C2) and good English (B2 minimum)
• Willingness to relocate abroad
• Strong communication skills and a customer-focused mindset
• Goal-oriented, proactive, and collaborative
• European Citizenship or Residence Card for Portugal

Recruitment Process

1. Phone interview with Workster recruiter
2. Online language test (French and English)
3. Interview with the HR company
4. Final interview with the client

This is your opportunity to begin an exciting international career in customer support in Portugal.