French Customer Advisor for a Video Game Brand - Work from home - Portugal

Foundever; Clamart; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global customer experience solutions provider is seeking a Customer Service Specialist for its French support team. The ideal candidate will be fluent in French and have strong English communication skills, along with previous customer service experience. Responsibilities include responding to customer inquiries, maintaining product knowledge, and performing administrative duties. This position offers competitive wages, private healthcare, and opportunities for career growth in a multicultural environment.

Prestations

Competitive wages and stability

Private healthcare insurance

Monthly performance-based bonuses

Qualifications

• Previous experience in Customer Service preferred.
• A calm, cool and level-headed attitude in every situation.
• Excellent self-organizing skills.

Responsabilités

• Respond efficiently and effectively to all customers’ enquiries within given timescales.
• Develop and maintain a full technical knowledge of the client’s products and services.
• Deal with all correspondence as requested / required.

Connaissances

Proficient level of French (C1)

Impeccable communication skills

Intermediate level of English (B1)

Ability to work under pressure

Knowledge of Microsoft Office Pack

Description du poste

Overview

Customer Service

Learn, Lead & Grow at Sitel Group

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Foundever is the global group behind Sitel Group and Sykes, with a presence across the globe and a focus on delivering customer experience (CX) solutions for leading brands. Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you French native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our French Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

Responsibilities

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested / required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem / query should be transferred to another department or a more senior member of staff

Qualifications

• Proficient level of French (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit

Benefits

• Competitive wages and stability
• Private healthcareinsurance
• Paid professional technical training
• Monthly performance-based bonuses
• Continuous learning / development opportunities and competitive career opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.