Forklift Aftersales Manager - France

BYD Europe; Beauvais; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading multinational electric mobility company is seeking a Forklift Aftersales Manager for the French market. Your role will focus on aftersales customer service, providing technical support, and developing relationships with dealers and customers. A full-time position based in Beauvais with competitive remuneration and opportunities for growth in a dynamic international environment.

Prestations

Performance-based remuneration

Pension plan

Commuting allowance

25 holidays per year

Visa sponsorship if applicable

Qualifications

• More than 1 year of relevant work experience in the forklift industry or a similar field.
• Experienced in resolving and following up on quality issues.
• Able to work and solve issues in critical situations.

Responsabilités

• Providing technical support to customers on aftersales issues.
• Handling customers’ complaints and warranty cases.
• Planning site visits to repair forklifts for customer satisfaction.
• Building strong links with customers.
• Collecting aftersales issues and creating service reports.
• Collaborating with the sales team to address concerns.

Connaissances

Knowledge of Electronic and Mechanical

Communication skills

Organizational and coordination abilities

Teamwork skills

English language proficiency

Description du poste

About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 220,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

As a forklift Aftersales manager for French Market, focusing on aftersales customer service, you will be responsible for providing adequate service to BYD dealers or BYD Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation. You will be also in charge of giving trainings and technical support to develop and build a strong links with dealers or end customers. You will be major and direct role that ensure BYD forklift division business development with real impact on customer satisfaction in French Market.

Location and working setup:

This is a full-time role based in the office but requires frequent travel. Flexible and remote working can be applied according to the real situation.

Reporting Line:

The France Forklift Aftersales manager will report directly to the Aftersales Manager of the Forklift Division at BYD Europe

Your key responsibilities will be:

• Giving technical support to customers on the aftersales issues.
• Handling of customers’ complaints and warranty cases.
• Planning site visits and attending customer sites in order to carry out, repair forklift with a view to commercial efficiency and customer satisfaction.
• Developing and building strong links with customers
• Collecting and sort out aftersales issues, creating regularly service report.
• Collaborate with the sales team to address customer’s concerns and provide technical support
• Creating the service manual or training files in French language and giving regular trainings to BYD dealers.

Your profile:

• You are living in France
• Having knowledge of Electronic and Mechanical
• More than 1 years of relevant work experience in forklift industry or the similar filed.
• Experienced in resolving and following up on quality issues, etc.
• Good communication skills, organizational and coordination abilities, and teamwork skills.
• Excellent verbal and written communication skills in English language.
• Able to work and solve issues in critical situation

We offer:

• A full-time position in a dynamic and growing international company.
• Performance and experience based competitive remuneration, pension plan, commuting allowance, relocation allowance; visa sponsorship if applicable;
• 25 holidays per year.
• A supportive manager who provides guidance and trust as you grow into your role.
• A close-knit, collaborative team where flexibility and ownership are appreciated.
• A chance to be the key bridge between Europe and China on the quality control of production, and playing a major role with company business development with real impact on customer satisfaction.
• The opportunity to contribute to a global leader in electric mobility and green energy solutions.