Fieldwork Coordinator (freelance) - french speaker

CXG; France; À distance; EUR 40 000 - 60 000; Temps partiel

Résumé du poste

A leading customer experience consultancy is looking for a Fieldwork Coordinator to recruit and manage evaluators for luxury brands. You will ensure project execution aligns with company standards and client requirements. The position allows for remote work, providing you have a reliable internet connection. Strong communication skills in both French and English are essential, along with an organized and client-focused approach.

Qualifications

• Attention and accuracy for details.
• Capable of managing multiple tasks effectively.
• Client-centric mindset.

Responsabilités

• Recruit, train, and certify evaluators for projects.
• Manage timely assignment and execution of missions.
• Coordinate and report project status to the Operations team.

Connaissances

Excellent communication skills in French and English

Rigorous organization

Ability to multitask

Positive and outgoing personality

Description du poste

Imagine getting paid to visit the stores of the world’s top premium brands…
Earning extra income for setting foot into a world of luxury…
Experiencing the sense, feel and excitement of high-end shopping… and getting rewarded!

This is what Albatross CX Operations team is in charge of: recruiting the persons who will be sent to some specific stores of our clients to evaluate the Customer Experience delivered and be rewarded for it.
The feedback collected will help Luxury & premium brands to get an overview of what is happening in their point of sales and highlight what needs to be improved.

We are currently looking for Fieldwork Coordinators who will assist the Operations team with a freelance based contract, who will recruit Evaluators and monitor the timely execution of the projects in France, Belgium, Luxembourg and Switzerland.

Your duties:
• To recruit, train and certify a sufficient and adequate number of active Evaluators from our internal database for specific projects (by emails/phone calls)
• To manage the timely assignment and execution of the missions as per company standards, specific mission/client requirements and project schedule/deadline;
• Coordinate with and report project status to the Operations team leader or Operations Manager

You bring to this position attention and accuracy for details that you support by:

• Excellent communication skills in french and english as you will be the contact person of the evaluators
• Rigorous organization and ability to multi task
• Positive and outgoing personality
• A strong quality focus and client-centric mindset

The Operation Team members are based in different locations: you will not be asked to be physically present in one place, you can work from anywhere as long as you have a good internet connection.