Export Service Manager

Kubota Holdings Europe; Argenteuil; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading international manufacturing firm is seeking an Export Service Manager based in Argenteuil. The role involves providing technical support to distributors, ensuring quality standards, and driving after-sales growth. Ideal candidates will possess an engineering degree, 5-10 years of relevant experience, strong analytical abilities, and be fluent in French and English. This position offers hybrid working conditions and a chance to play a key role in shaping international service strategies.

Prestations

Competitive compensation and benefits

Professional tools: mobile phone and laptop

Company car

Continuous technical and leadership training

Qualifications

• 5–10 years of experience in construction, agricultural machinery, or similar sectors.
• Fluent in French and English; understanding another language is a plus.
• Passion for technical products and willingness to travel approximately 50%.

Responsabilités

• Provide technical support to export distributors.
• Analyze recurring field issues and share insights with internal teams.
• Act as a liaison between distributors and factories.
• Enhance local expertise through visits and training.
• Drive after-sales growth in collaboration with Parts Business Unit.

Connaissances

Strong analytical and problem-solving skills

Leadership mindset

Strong communication and interpersonal skills

Autonomous and organized

Ability to read hydraulic and electrical diagrams

Familiarity with telematics and maintenance contracts

Formation

Engineering degree or BTS in mechanics, hydraulics, or related field

Outils

MS Office

SAP

Description du poste

Job Description

As Export Service Manager, you will be the go‑to expert for our international partners.

• Providing technical support to export distributors with efficiency and professionalism.
• Analyzing recurring field issues and sharing insights with internal teams and factories.
• Acting as a liaison between distributors and factories to ensure customer satisfaction.
• Enhancing local expertise through regular visits and training sessions.
• Driving after‑sales growth in collaboration with our Parts Business Unit.
• Overseeing technical training programs and related activities.
• Monitoring key performance indicators and preparing service performance reports for distributors.
• Contributing to the annual service strategy alongside the Export Director.
• Managing service activities for direct international sales.

Additional Highlights

• Strategic Impact: Play a key role in shaping our international service strategy and ensuring operational excellence.
• Leadership & Influence: Lead initiatives that improve service standards and empower distributor teams.
• Cross‑Cultural Collaboration: Work closely with partners across Europe and beyond in a truly multicultural environment.
• Professional Development: Benefit from ongoing technical and leadership training to support your growth.
• Clear Autonomy & Travel: Enjoy autonomy in managing your schedule while building strong partnerships during international visits.
• Commitment to Quality & Sustainability: Contribute to high‑quality standards and sustainable practices in the construction industry.

What We Offer

• Competitive compensation and benefits.
• Professional tools: mobile phone and laptop.
• Company car.
• A unique opportunity to contribute to the international growth of a recognized brand.

Skills & Requirements

• Engineering degree or BTS in mechanics, hydraulics, or a related technical field.
• 5–10 years of experience in construction, agricultural machinery, heavy trucks, industrial equipment, or similar sectors.
• Strong analytical and problem‑solving skills to identify and resolve technical issues effectively.
• Leadership mindset with the ability to influence and support distributor teams.
• Autonomous and organized, capable of managing priorities and projects independently.
• Strong communication and interpersonal skills, with the ability to thrive in a multicultural environment.
• Ability to read hydraulic and electrical diagrams; solid engine knowledge.
• Familiarity with telematics and maintenance contracts.
• Experience working with dealer or distributor networks.
• Fluent in French and English; Spanish, Dutch, or German is a plus.
• Proficient in MS Office tools; SAP knowledge preferred.
• Passion for technical products and willingness to travel (approximately 50%).

What Our People Say

“Through my learning and development and the support and guidance from my colleagues and the company I was able to enhance my knowledge which has given me the experience to solve problems, help our customers independently and provide them with the best service I can.” – Joshua Wook, Sales Administrator

“In the ongoing time, I believe that mutually Kubota Brand and I have a positive interaction. In particular, I have observed that Japanese culture is clearly reflected in business life, and absolute success will come as a result of disciplined and transparent work.” – Bora Yuce, Executive Senior Manager Sales and Marketing

About The Company

Since 1890, Kubota has evolved worldwide as a manufacturer and solutions provider, operating across 120+ countries with over 50,000 employees. Our products span agricultural machinery, industrial equipment, water solutions, and more, always aiming to meet global demands and enhance lives.

Location: Argenteuil | Hybrid

Contact: Candice Guillon | Contact Person