Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A travel solutions company is seeking a Client Experience Coordinator to serve as the primary contact for clients during the travel planning process. The role demands excellent communication and organizational skills. Responsibilities include client support, ensuring accurate information, and problem resolution. This is a fully remote position offering flexibility and professional development opportunities. Experience in customer service or hospitality is preferred, but training is provided. Reliable internet is required.

Prestations

Flexible scheduling

Access to training and industry tools

Opportunities for professional development

Travel-related perks and benefits

Qualifications

• Previous experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.
• Ability to work independently and manage time effectively.

Responsabilités

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance and address concerns.
• Ensure accurate travel-related information is shared.

Connaissances

Excellent communication and interpersonal skills

Previous experience in customer service

Strong attention to detail

Organizational skills

Comfortable using technology and online systems

Description du poste

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.