Data Science Manager

Gorgias; Paris; Sur place; EUR 70 000 - 95 000; Plein temps

Résumé du poste

A leading AI-powered customer support solution provider in Paris seeks a skilled leader to manage cross-functional teams focusing on data science and machine learning. You will drive LLM evaluation strategies and oversee multiple high-impact projects. The ideal candidate has experience in managing applied ML teams and a strong background in experimentation design. The role offers competitive salary, equity, and excellent perks such as 5 weeks of vacation, paid parental leave, and personal credit for lunches.

Prestations

Competitive salary & equity

5-week vacation plus 2 weeks RTT

Paid sick leave

Paid parental leave (16 weeks)

MacBook Pro

Personal credit card for lunches

Private health insurance

Up to €700 for workstation setup

Up to €2,000 learning materials and wellness support annually

Quarterly online company-wide summit

Qualifications

• Experience managing data-science or applied ML teams, particularly in a product-driven environment.
• Proven ability to manage multiple high-impact projects simultaneously.
• Strong expertise in LLM evaluation, prompt engineering, and experimentation design.

Responsabilités

• Lead and prioritize cross-functional projects in data science and machine learning.
• Manage capacity planning and align work across various teams.
• Drive LLM evaluation strategies and model experimentation.

Connaissances

Team management

Data analysis

Prompt-engineering

Collaboration

Description du poste

We believe conversations will become the #1 way to shop.

At Gorgias we are building a unified AI agent that sells, supports and re‑engages customers across the entire journey. Conversational commerce is the future of e‑commerce and we are leading that shift.

Our mission is to turn every interaction between a brand and its customers into a personal, seamless and intelligent relationship. By combining deep product expertise with the latest in AI we make shopping feel more natural, human and connected than ever before.

To win we focus relentlessly on:

• Quality: Conversations that feel authentic and on‑brand.
• Experience: Effortless shopping from chat to checkout.
• Re‑engagement: Personal 1‑to‑1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of e‑commerce where every brand has its own intelligent agent and every customer feels understood.

About the Team

You’ll join our Conversational AI team, a group of engineers, ML experts, product managers and designers working together to automate customer service at scale. Our AI agent now handles over 1 million automated interactions every month, helping thousands of merchants better serve their shoppers.

The Data Science team builds the intelligence behind the agent, designing experiments, optimizing performance and enabling data‑driven decisions that shape our product direction.

What You’ll Do

• Lead and prioritize multiple cross‑functional projects in data science, machine learning and product experimentation.
• Manage capacity planning and align work across Engineering, Product and Design teams.
• Drive LLM evaluation strategies, prompt‑engineering workflows and model experimentation.
• Analyze large‑scale product and model performance data to improve user outcomes and revenue impact.
• Guide the team in developing scalable tools and metrics for ongoing testing, iteration and success tracking.
• Act as a technical and strategic leader supporting team growth, hiring and mentoring.

What We’re Looking For

• Experience managing data‑science or applied ML teams – especially in a product‑driven environment.
• Proven ability to balance and deliver on multiple high‑impact projects at once.
• Strong background in LLM evaluation, prompt‑engineering and experimentation design.
• Comfort working with large datasets, deriving insights and communicating them clearly.
• Collaborative mindset and ability to drive alignment across Product, Engineering and other stakeholders.

Nice to Have

• Experience in e‑commerce SaaS or conversational AI.
• Familiarity with customer‑support platforms or merchant tools.

Perks & Benefits

• Competitive salary & equity (90th percentile worldwide – see public salary calculator).
• 5‑week vacation plus 2 weeks RTT (we follow each country’s applicable PTO laws).
• Paid sick leave.
• Paid parental leave (16 weeks).
• MacBook Pro.
• Personal credit card for lunches (we use Swile).
• Private health insurance (we use Alan).
• Up to €700 to set up your workstation at home.
• Up to €2 000 of learning material and wellness support per year (including €1 500 for learning material and a €500 wellness budget).
• Quarterly online company‑wide summit and yearly off‑site team retreats.

AI at Gorgias

AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze code and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company‑wide stand‑ups and demo sessions.

We see AI not as a replacement for creativity or empathy but as a multiplier that helps us move faster, think deeper and serve customers better.

AI Use in Recruiting

We use AI tools to assist in managing and assessing applications with human oversight at every stage.

Diversity & Inclusion

We are committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences and perspectives because diverse teams drive innovation and better decision‑making.

Employment Type: Full‑time  Department / Functional Area: Engineering  Experience: 3–5 years  Vacancy: 1