Customer Support Social Media & Advertising (Lisbon) - French speaker

AVEC Human Resources Services; Metz; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading recruitment agency is looking for a Customer Support specialist for a prominent social media platform. The role involves assisting high-level clients across various channels, providing pre- and post-sales support for advertising tools, and troubleshooting technical issues. Applicants must have C2-level French and B2-level English, alongside excellent communication skills. Benefits include a full relocation package and comprehensive training from day one.

Prestations

Full relocation package

Shared company apartment

Private health insurance

Annual return flight to home country

Free language classes

Qualifications

• C2-level French (spoken and written) is mandatory.
• English B2 level is required.
• Strong verbal and written communication abilities.

Responsabilités

• Assist high-level clients across multiple channels.
• Support the self-serve advertising base.
• Provide assistance for online advertising tools.

Connaissances

C2-level French

English B2 level

Excellent communication skills

Description du poste

Customer Support for Social Media French Speaker

Location: Lisbon (on‑site)

What to Expect

Join a motivated and dynamic support team and contribute to the success of one of the worlds most influential social media platforms. Your mission is to ensure an excellent customer experience while supporting business users.

Your Responsibilities

• Assist high-level clients across multiple channels (chat, email, phone).
• Support and expand the self‑serve advertising base for digital marketing users.
• Provide pre‑ and post‑sales assistance for online advertising tools.
• Help troubleshoot technical issues, bugs, and ad delivery errors.
• Communicate proactively with clients and offer solutions to improve campaign performance.
• Share customer insights and feedback with internal teams.
• Manage multiple tasks efficiently in a fast‑paced environment.

Requirements

• C2-level French (spoken and written).
• English B2 level.
• Excellent verbal and written communication skills.
• Valid EU work permit or Portuguese residency authorization.

Benefits

• Full relocation package (flight reimbursement, airport pick‑up, administrative support).
• Shared company apartment available for international candidates.
• Stable employment with clear career‑growth opportunities.
• Initial paid training.
• Private health insurance from day one.
• Annual return flight to your home country (within Europe).
• Free Portuguese language classes, sports activities and social events.