Customer Support Social Media & Advertising - French speaker

AVEC Human Resources Services; Paris; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading international recruitment agency is looking for a French-speaking Customer Support specialist for a social media giant. The role includes assisting high-profile clients across various channels, handling advertising tools, and troubleshooting issues. Candidates should have a C2-level in French and B2 in English. The position offers a full relocation package, shared accommodation, and excellent training and health benefits, based in Lisbon on-site.

Prestations

Full relocation package

Shared company apartment

Stable employment and career growth

Initial paid training

Private health insurance

Annual return flight to home country

Free language classes and social events

Responsabilités

• Assist high-level clients across multiple channels (chat, email, phone).
• Support and expand the self-serve advertising base.
• Provide pre- and post-sales assistance for online tools.
• Help troubleshoot technical issues and ad delivery errors.
• Communicate proactively with clients for improving campaign performance.
• Share customer insights with internal teams.
• Manage multiple tasks efficiently in a fast-paced environment.

Connaissances

C2-level French

English B2

Excellent verbal and written communication skills

Description du poste

Customer Support for Social Media French Speaker

Location: Lisbon (on-site)

What to Expect

Join a motivated and dynamic support team and contribute to the success of one of the world's most influential social media platforms. Your mission is to ensure an excellent customer experience while supporting business users.

Your Responsibilities

• Assist high-level clients across multiple channels (chat, email, phone).

• Support and expand the self-serve advertising base for digital marketing users.

• Provide pre- and post-sales assistance for online advertising tools.

• Help troubleshoot technical issues, bugs, and ad delivery errors.

• Communicate proactively with clients and offer solutions to improve campaign performance.

• Share customer insights and feedback with internal teams.

• Manage multiple tasks efficiently in a fast-paced environment.

Requirements

• C2-level French (spoken and written).

• English B2 level.

• Excellent verbal and written communication skills.

• Valid EU work permit or Portuguese residency authorization.

Benefits

• Full relocation package (flight reimbursement, airport pick-up, administrative support).

• Shared company apartment available for international candidates.

• Stable employment with clear career-growth opportunities.

• Initial paid training.

• Private health insurance from day one.

• Annual return flight to your home country (within Europe).

• Free Portuguese language classes, sports activities and social events.