Customer Support Representative (French Market) -Athens / Remote

LJ Global Horizon; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global customer support company is looking for individuals to support French customers through phone, email, and chat. The ideal candidate should have native or near-native French skills and be flexible for rotating shifts. The position offers a competitive salary along with various relocation benefits including airport pick-up and housing support. This role promotes career growth in a multicultural workplace.

Prestations

Competitive salary + bonus

Airport pick-up + hotel stay

Rental agency fee covered

Relocation package

Private health insurance

Career growth opportunities

Multicultural, modern workplace

Qualifications

• Native or near-native French required.
• Customer service experience preferred.
• Flexibility for rotating shifts.

Responsabilités

• Support French customers via phone, email & chat.
• Provide accurate product and service information.
• Resolve inquiries with empathy and professionalism.

Connaissances

Native / near-native French

English B2+

Strong communication skills

Problem-solving skills

Outils

Basic PC knowledge

CRM knowledge

Description du poste

Location: Athens, Greece (on-site or remote from Greece)

Contract: Full-time

Training: 2 weeks (fully paid)

Start date: MUltiple starting dates available

Responsibilities

• Support French customers via phone, email & chat
• Provide accurate product / service information
• Resolve inquiries with empathy & professionalism
• Update records & follow escalation procedures
• Achieve quality, satisfaction & productivity targets

Requirements

• Native / near-native French + English B2+
• EU citizenship or Greek residence card
• Strong communication & problem-solving skills
• Customer service experience preferred
• Basic PC & CRM knowledge
• Flexibility for rotating shifts

Benefits

• Competitive salary + up to 200 / month bonus
• Airport pick-up + 2 weeks hotel stay
• Rental agency fee covered & housing support
• Relocation package (flights, accommodation)
• Private health insurance
• Career growth opportunities
• Multicultural, modern workplace