Customer Support for Social Media French Speaker

AVEC Human Resources Services; Toulouse; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading recruitment agency is seeking a Customer Support professional for a top social media platform. The role, based in Lisbon, requires fluency in French and proficiency in English. Responsibilities include assisting clients, troubleshooting advertising issues, and providing marketing support. A full relocation package and shared accommodation are provided for international candidates. This is an excellent opportunity to join a dynamic and multicultural team.

Prestations

Full relocation package

Shared company apartment

Paid initial training

Private health insurance

Annual return flight to home country

Free Portuguese classes

Sports activities and cultural events

Qualifications

• C2 proficiency in French, both spoken and written.
• B2 level proficiency in English.
• Eligibility with EU citizenship or valid EU/Portugal work permit.

Responsabilités

• Assist business clients via chat, email, and phone.
• Support and grow the online advertising user base.
• Provide assistance for digital marketing tools.
• Troubleshoot technical issues and advertising delivery errors.
• Offer performance-improving solutions to clients.
• Share customer insights with internal teams.
• Handle tasks efficiently in a multicultural environment.

Connaissances

Fluent in French (C2)

Proficient in English (B2)

Description du poste

Customer Support for Social Media French Speaker

Location: Lisbon, Portugal (On-site)

What to Expect

Join a dynamic and multicultural support team and contribute to the success of one of the worlds leading social media platforms. Your mission is to deliver an excellent customer experience while helping business users optimize their advertising performance.

Your Responsibilities

• Assist business clients via chat, email and phone.
• Support and grow the self-serve online advertising user base.
• Provide pre- and post-sales assistance for digital marketing tools.
• Troubleshoot technical issues, bugs and advertising delivery errors.
• Proactively communicate with clients and offer performance-improving solutions.
• Share customer insights with internal teams to improve platform tools.
• Handle tasks efficiently in a fast-paced and multicultural environment.

Requirements

• French C2 (spoken & written).
• English B2.
• EU citizenship or valid EU/Portugal work permit.

Benefits

• Full relocation package: flight reimbursement, airport pick-up, and administrative support (NIF, NISS, bank account).
• Shared company apartment for international candidates.
• Paid initial training.
• Private health insurance from day one.
• Annual return flight to your home country (within Europe).
• Free Portuguese classes.
• Sports activities, cultural events & company gatherings.

Interested?

Send your CV directly to: [e-mail]