Customer Support for Social Media French Speaker

AVEC Human Resources Services; Nantes; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading HR services company seeks a Customer Support representative for a prominent social media platform. The role, based in Lisbon, requires fluency in French and good English. Responsibilities include assisting business clients via different channels, troubleshooting issues, and facilitating smooth advertising performance. Benefits include full relocation support, health insurance, and cultural activities. Interested candidates should send their CV to the provided email.

Prestations

Full relocation package

Shared company apartment

Paid initial training

Private health insurance

Annual return flight

Free Portuguese classes

Sports activities and events

Qualifications

• Fluency in French (C2) and good command of English (B2).
• EU citizenship or valid EU/Portugal work permit.

Responsabilités

• Assist business clients via chat, email and phone.
• Support self-serve online advertising user base.
• Troubleshoot technical issues and advertising delivery errors.

Connaissances

French C2

English B2

Description du poste

Overview

Customer Support for Social Media French Speaker

Location: Lisbon, Portugal (On-site)

What to Expect

Join a dynamic and multicultural support team and contribute to the success of one of the worlds leading social media platforms. Your mission is to deliver an excellent customer experience while helping business users optimize their advertising performance.

Responsibilities

• Assist business clients via chat, email and phone.
• Support and grow the self-serve online advertising user base.
• Provide pre- and post-sales assistance for digital marketing tools.
• Troubleshoot technical issues, bugs and advertising delivery errors.
• Proactively communicate with clients and offer performance-improving solutions.
• Share customer insights with internal teams to improve platform tools.
• Handle tasks efficiently in a fast-paced and multicultural environment.

Requirements

• French C2 (spoken & written).
• English B2.
• EU citizenship or valid EU / Portugal work permit.

Benefits

• Full relocation package: flight reimbursement, airport pick-up, and administrative support (NIF, NISS, bank account).
• Shared company apartment for international candidates.
• Paid initial training.
• Private health insurance from day one.
• Annual return flight to your home country (within Europe).
• Free Portuguese classes.
• Sports activities, cultural events & company gatherings.

Interested?

Send your CV directly to: [e-mail]